Limited Duration Case Manager Senior

1000 Multnomah County; Portland (OR); Ibrido; USD 48.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Routine telework

Hybrid schedule

Descrizione del lavoro

Multnomah County is seeking a Senior Case Manager to provide comprehensive case management for individuals with developmental disabilities. The role combines in-home and field work with office-based coordination in Oregon, offering routine telework and a hybrid schedule.

You will develop service plans, access resources, and collaborate with multiple agencies to improve quality of life. The position is limited duration, ending by 11/04/2027, with potential for extension.

Competenze

• Knowledge of the public service system for developmental disabilities in Oregon.
• Ability to interpret federal, state, and local laws and policies related to program scope.
• Experience coordinating services with multiple agencies and programs.

Mansioni

• Determine need for developmental services and evaluate individual needs.
• Develop and complete an Individual Service Plan with client/family input.
• Coordinate services with education, Medicaid, and other agencies.
• Monitor services via home visits, provider visits, and calls.
• Assist with crisis services access and protective services coordination.
• Prepare regular and special reports and maintain client records.
• Provide counseling and advise on placement and care/service plan choices.

Conoscenze

Case management

Developmental disabilities

Crisis services

Communication skills

Team coordination

Formazione

Bachelor's in behavioral or social science

Bachelor's degree + 1 year human services experience

Associate's degree + 2 years experience

3 years human services experience

Descrizione del lavoro

Case Manager Senior

Pay Range: $34.82 - $42.83 Hourly. Department: Department of County Human Services (DCHS). Job Type: Limited Duration. Exemption Status: United States of America (Non-Exempt). Closing Date: November20,2026.

Job Location: All employees must reside in Oregon or Washington. Routine telework is available; a hybrid schedule also is available. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland, Oregon97209.

Overview: This position provides case management services for children and adults with developmental disabilities. The State Office of Seniors and People with Disabilities contracts with Multnomah County to provide case management services. The purpose of case management is to access, coordinate and assure the delivery of services and supports required by individuals with developmental disabilities. This is a Limited Duration position; will end on 11/4/2027, but can not last more than two years and can end at any time.

• (1) determination of appropriateness and need for developmental services;
• (2) evaluation of individual needs;
• (3) re-evaluation of individual needs;
• (4) development of an individual service plan;
• (5) assisting the individual in accessing needed services;
• (6) assisting the individual in accessing crisis services;
• (7) coordination of protective services; investigation and/or documentation of complaints;
• (8) coordination of services with other agencies who are involved with the individual (i.e., adult and family services, Children’s Services Division, Vocational Rehabilitation Division, Senior Services Division, Social Security Administration, Veterans Administration, Department of Education, et cetera).

• Provide comprehensive case management for youth and adults eligible for DDSD case management services who are identified as being at risk or exhibiting high risk behaviors.
• Support individuals in services with goals to improve quality of life and to maintain the highest possible ability to function within the community.
• Monitor services/supports via home visits, service provider visits and phone calls to ensure that they are receiving appropriate financial, medical, training, educational, transportation, and other identified/agreed to services/supports.
• Ensure resources are being appropriately used to meet clients’ developmental disabilities needs.
• Develop and complete Individual Service Plans, which are completed at staffing and special meetings in client/families own homes as well as in provider settings of client needs due to developmental disabilities.
• Report possible protective services issues and provide initial information to assist the investigation.
• Prepare and submit routine and special reports.
• Assess level of functioning and level of support needed of the individual by completing the TXIX Waiver forms and submitting them to the State for approval.
• Review level of functioning and level of supports needed by updating the TXIX Waivers on an annual basis.
• Notify the State when a client is out of a funded facility for any reason.
• Counsel and advise consumers/families in regard to placement and care/service plan choices, personal and emotional difficulties, financial planning, and interactional dynamics.
• Provide information and notice of client rights and coordinate resolution of grievances.
• Liaison with educational systems in order to assist child access to educational services that meet developmental disabilities needs.
• Review client files in both the CYAP and Adult units and provide analysis and direction to the IDD unit as requested.
• Give regular direction and technical assistance to Services Coordinators, DD Management and outside community members regarding behavior support standards, theories, rules, methods and resources.

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals, and skill to provide courteous customer service.
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision‑making skills.
• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations.
• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information.
• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization).
• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources.
• Knowledge of conflict resolution techniques, de‑escalation strategies, and the ability to effectively facilitate large team meetings to achieve consensus and positive outcomes.

Minimum Qualifications / Transferable Skills:

• A Case Manager must have knowledge of the public service system for developmental disabilities services in Oregon and at least one of the following: A bachelor’s degree in behavioral science, social science, or a related field.
• A bachelor’s degree in any field and one year of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
• An associate's degree in a behavioral science, social science, or a closely related and two years of human services related experience, such as work providing assistance and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
• Three years of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse, aging, disabilities, prevention, health cultural competencies, or housing.

Diversity and Equity:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Must have a valid driver license.
• Must pass a criminal background check.

Preferred Qualifications / Transferable Skills:

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Running Telework: The position is designated as “routine telework,” meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time.

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.