Case Manager 1 - Coverage Team

Multnomah County; Portland (OR); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Multnomah County is seeking a Case Manager 1 in Portland, Oregon, to assist individuals with Intellectual and Developmental Disabilities not currently in funded services. The role involves educating clients about the IDD program, initial choice advising, and connecting them with community resources.

The position includes conducting person-centered interviews, creating annual summary plans, maintaining records, and handling administrative tasks.

Qualifications

• Two (2) years of paraprofessional-level experience providing assistance and services to human services/social service clients, including individuals with Intellectual Developmental Disabilities
• Must pass a criminal background check
• High School Diploma or GED (or equivalent) required

Responsibilities

• Schedule and facilitate choice advising meetings with families and individuals
• Conduct home visits to obtain necessary signatures on initial paperwork
• Ensure completion of all demographics in Velma
• Provide guidance and assistance to individuals needing to apply OR reinstate medical/cash benefits, housing assistance
• Manage a caseload of clients not in funded services within the IDDSD
• Develop and complete Annual Summary Plans with clients and families
• Maintain case records and document all actions in accordance with IDDSD, federal, state policies, utilizing appropriate computer applications
• Report potential protective services issues, and provide initial information to assist investigations
• Support clients in accessing or reinstating Medicaid benefits
• Document visits, meetings, and discussions with eligible individuals
• File all initial paperwork, including state plan, return calls and emails
• Provide consultation to colleagues across all classifications and to staff of partner programs/agencies.
• Stay abreast of all policies and procedures for administered programs, and continually enhance professional skills, knowledge, and abilities.

Skills

Paraprofessional experience

Criminal background check

Education

High School Diploma or GED

Job description

Pay Range: $29.29 - $36.03 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Regular

Represented Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): November 17, 2026

The Opportunity: Overview

THIS WORK MATTERS! The Case Manager 1 position is responsible for assisting individuals with Intellectual and Developmental Disabilities not currently enrolled in funded services, which involves educating them about the IDD program, providing initial choice advising, and connecting them with community resources. The CM1 conducts person-centered interviews, creates personalized annual summary plans, maintains regular contact, and documents case activities. This role is dedicated to serving individuals not currently receiving funded IDD services. Additionally, the CM1 will handle various administrative tasks.

Other duties will include:

• Schedule and facilitate choice advising meetings with families and individuals
• Conduct home visits to obtain necessary signatures on initial paperwork
• Ensure completion of all demographics in Velma
• Provide guidance and assistance to individuals needing to apply OR reinstate medical/cash benefits, housing assistance
• Manage a caseload of clients not in funded services within the IDDSD
• Develop and complete Annual Summary Plans with clients and families
• Maintain case records and document all actions in accordance with IDDSD, federal, state policies, utilizing appropriate computer applications
• Report potential protective services issues, and provide initial information to assist investigations
• Support clients in accessing or reinstating Medicaid benefits
• Document visits, meetings, and discussions with eligible individuals
• File all initial paperwork, including state plan, return calls and emails
• Provide consultation to colleagues across all classifications and to staff of partner programs/agencies.
• Stay abreast of all policies and procedures for administered programs, and continually enhance professional skills, knowledge, and abilities.
• Support with managing/confirming purchasing request, requesting no contact letters and/or notice of planned actions (NOPAs), Incident Report (IR) Reviews, CAM entries, filling out residential referral documents, mainting team spreadsheets/data, processing RFI (ONE) requests, and assisting with extreme weather event contacts

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*

Education/Training:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• High School Diploma or GED
• Two (2) years of paraprofessional-level experience providing assistance and services to human services/social service clients, including individuals with Intellectual Developmental Disabilities
• Must pass a criminal background check

Preferred Qualifications/ Transferable Skills*

You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Hybrid Telework

This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland OR 97209.

Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities.

Veterans’ Preference

Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.