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Responsibilities
- Performing all sales and leasing activities, including marketing the property and available units.
- Conducting property tours and providing information to prospective tenants.
- Assisting with the lease signing process, including application completion and lease execution.
- Ensuring the property and show units meet company standards.
- Warmly greeting visitors, prospective renters, and current residents.
- Maintaining positive resident relations and addressing any concerns or issues.
- Ensuring the move-in and move-out processes are smooth and efficient.
- Recording all telephone and in-person traffic.
- Ensuring the application and lease are completed accurately and thoroughly.
- Ensuring the renewal process is completed.
- Assisting with the move-out process.
- May be required to assist with other duties as assigned by the property manager or supervisor.
- Assume Property Manager's duties/authority in absence of immediate supervisor in accordance with company and property guidelines.
Key Skills
- Excellent customer service and interpersonal skills.
- Strong sales and marketing skills.
- Ability to work independently and as part of a team.
- Proficiency in computer software and data entry.
- Strong organizational and time management skills.
Minimum Requirements
- High School Diploma or Equivalent: A high school diploma or GED is the minimum requirement.
- Relevant Experience: Previous experience in leasing, sales, or customer service is highly valued.
- Post-Secondary Education: While not always mandatory, an associate's or bachelor's degree in real estate, business, or a related field can be advantageous.
- Leasing Certification: Consider pursuing certifications like the National Apartment Leasing Professional (NALP) certification offered by the National Apartment Association.
- Real Estate License: In many areas, a real estate license is required to lease properties and receive compensation.
Skills and Abilities
- Excellent verbal and written communication skills are crucial for interacting with potential tenants, residents, and colleagues.
- A friendly, outgoing, and helpful attitude is essential for building rapport and providing excellent customer service.
- Leasing agents need to be persuasive and adept at marketing and selling properties.
- Maintaining accurate records, managing schedules, and following up on leads requires strong organizational skills.
- Leasing agents often encounter challenges, so the ability to think critically and find solutions is important.
- Balancing multiple tasks and meeting deadlines requires effective time management.
- Leasing agents often handle multiple tasks simultaneously, so the ability to multitask is important.
- Ensuring accuracy in lease agreements and other paperwork requires a keen eye for detail.
- Familiarity with property management software Resman and Microsoft Office Suite is often required.
Seniority level
Entry level
Employment type
Part-time
Job function
Sales and Management