Lighting Controls Tech Support Specialist (Hybrid)

Legrand Group; Richardson (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Legrand seeks a Technical Support Specialist to join the Lighting and Controls team in Richardson, TX, in a hybrid role. You will be the primary contact for product-related support and have the opportunity to assist with troubleshooting and feedback to engineering and manufacturing groups.

The role requires strong customer service skills, technical knowledge, and the ability to communicate complex topics to both technical and non-technical end users.

Qualifications

• College diploma in Electronics/Electrical or 4 years related experience.
• Two to three years of phone and/or technical support experience.
• Strong knowledge of basic networking.
• Experience with Windows OS and troubleshooting.
• Ability to communicate technically complex topics to users.
• Excellent customer service skills and problem resolution.

Responsibilities

• Assist customers via phone, e-mail, video calls, and screenshares to understand the products, systems, integration, installation, and operation of our lighting control systems.
• Provide excellent technical support including remote diagnosis and troubleshooting.
• Provide 3rd party integration information and support to customers as required.
• Process product complaints as required and ensure appropriate customer response to product complaints.
• Monitor support activity trends and report findings to technical support leadership.
• Collaborate with other departments as a technical resource and contribute to team goals.

Skills

Technical support

Customer service

Networking basics

Communication skills

Problem solving

Time management

Education

College Diploma in Electronics/Electrical

Tools

CRM software

Windows OS knowledge

Screen sharing tools

Job description

Legrand seeks a Technical Support Specialist to join the Lighting and Controls team in Richardson, TX, in a hybrid role. You will be the primary contact for product-related support and have the opportunity to assist with troubleshooting and feedback to engineering and manufacturing groups.

The role requires strong customer service skills, technical knowledge, and the ability to communicate complex topics to both technical and non-technical end users.