Lighting & Controls Support Engineer

DMF Lighting; Carson (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

DMF Lighting is seeking a Technical Support Engineer (Lighting & Controls) to be the primary contact for customers needing technical assistance with lighting fixtures and digital controls. This onsite role in Carson, CA involves troubleshooting, documenting steps, and collaborating with engineering to resolve issues.

The ideal candidate has an Associate's degree or technical certification and 2+ years in a customer-facing role, with knowledge of LED lighting, electrical systems, and DMX/0-10V

Qualifications

• Associate's degree or technical school certification preferred.
• 2+ years in a customer-facing role, preferably in technical support or field service.
• Basic understanding of electrical systems, LED lighting, and troubleshooting techniques.
• Experience with lighting control systems (DMX, 0-10V, smart home controls) is a plus.
• Strong customer service, communication, and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for technical inquiries via phone, email, live chat, or tickets.
• Troubleshoot and resolve basic product issues related to installation, configuration, and performance for LED fixtures and lighting control systems.
• Provide pre- and post-sales technical support to sales teams and end-users.
• Document customer interactions and resolutions clearly in a ticketing system.
• Escalate complex issues to engineering and track progress until resolution.
• Maintain and update internal knowledge base articles and documentation.
• Stay updated with new product launches and industry standards through training sessions.
• Travel up to 25% to customer sites when remote diagnosis is not possible.

Skills

Customer service

Communication

Troubleshooting

Documentation

Problem-solving

Education

Associate's degree or technical certification

Tools

DMX

0-10V

Smart home controls

Job description

DMF Lighting is seeking a Technical Support Engineer (Lighting & Controls) to be the primary contact for customers needing technical assistance with lighting fixtures and digital controls. This onsite role in Carson, CA involves troubleshooting, documenting steps, and collaborating with engineering to resolve issues.

The ideal candidate has an Associate's degree or technical certification and 2+ years in a customer-facing role, with knowledge of LED lighting, electrical systems, and DMX/0-10V