Lifted Restaurant Barback

Omni Hotels & Resorts; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Restaurant Barback to enhance guest experiences at their luxury hotel. This role is vital in delivering exceptional service by supporting bartenders and servers, ensuring that all needs are anticipated and met. With a focus on creativity and excellence, you will be part of a team that values guest satisfaction and compliance with high standards. If you thrive in a fast-paced environment and are passionate about the hospitality industry, this opportunity is perfect for you to grow and shine in a vibrant setting.

Qualifications

• Hands-on food and beverage knowledge is essential for this role.
• Proven ability to engage guests and provide personalized service.

Responsibilities

• Maintain service standards and ensure compliance with health regulations.
• Assist bartenders and ensure positive guest experiences.

Skills

Guest Service

Food and Beverage Knowledge

Communication Skills

Positive Attitude

Problem Solving

Education

High School Diploma

Serve Safe Certification

TIPs Certification

Tools

Payroll Systems

Micros

POS Systems

Job description

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Restaurant Barback is responsible for delivering excellence in guest service by supporting servers in providing personalized service, anticipating, and delivering guests’ needs. The Barback comprehends the cocktail/beverage menus, anticipates the needs of the bartenders to ensure all products and supplies are present.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Must have knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items.
• Perform all banquet side work as assigned by management including but not limited to the cleaning of bar and beverage equipment, cleaning of portable bars and back bars, walls, and carpets surrounding assigned work area.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
• Assist with set up and break down of all the banquet bar areas.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant bar experience in a large convention hotel is strongly preferred.
• Ability to always maintain a positive and professional demeanor and composure.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Computer literacy to include Payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPs required.