Lifestyle Concierge (Variable/On-Call)

The Concours Club; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

The Concours Club in Miami, FL seeks a Lifestyle Concierge to deliver exceptional hospitality and curate unforgettable experiences for its members. You will engage across dynamic environments, ensuring personalized service with a focus on discretion, adaptability, and problem-solving.

Weekend availability and scheduling flexibility are essential for success. Ideal candidates are detail-oriented, service-driven, and comfortable working in a fast-paced, upscale setting within a members-only

Qualifications

• Proven experience in a service role in hospitality.
• Experience in upscale or luxury environments preferred.
• Bilingual abilities are advantageous.
• Strong multitasking and time management skills.
• Professional, courteous communication with guests.

Responsibilities

• Welcome guests professionally and create warm first impressions.
• Listen and respond to guests' questions and requests to resolve issues.
• Assist guests on-site with complaints and ensure satisfaction.
• Provide personalized recommendations for club amenities and experiences.
• Handle special arrangements, reservations, or services when needed.
• Maintain luxury service standards and collaboration with team.

Skills

Hospitality experience

Upscale luxury setting

Bilingual

Multitasking

Communication

Education

High School Diploma

Bachelor’s in hospitality (plus)

Job description

Description

The Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving, impeccable service, and luxury amenities within a spectacular resort setting. Located within minutes from the heart of Miami, this is the ultimate escape, where automotive collectors and enthusiasts can relax, connect, and share their passion. The world-class driving experience is now open to members.

Summary/Objective

The Concours Club seeks a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless personalized services. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting. A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.

Roles & Job Responsibilities

• Welcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standards
• Actively listen and respond to members'/guests' questions, concerns, and requests to resolve issues in a personalized manner, build trust to create "Members for Life"
• Assist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfaction
• Anticipate member needs and provide personalized recommendations for club amenities and experiences.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providers
• Uphold luxury hospitality standards and superb guest service
• Cooperate, assist, and communicate effectively with other team members to provide prompt service to the guest
• Have strong knowledge of club software operating systems
• Support retail operations with inventory, merchandising, and sales transactions.
• Step into serving or bartending roles as needed, with knowledge of food and beverage offerings.
• Accurately process food, beverage, and retail transactions on the club's point of sale.
• Input and update member information into software operating systems
• Have the ability to ask key questions to better guide each member's dining experience
• Facilitate front-of-house operations, including daily opening and closing procedures, supply fulfillment, and maintenance cleanliness
• Manage the cleaning, storage, and maintenance of club driving gear
• Report operational issues or member concerns to supervisors for prompt resolution
• Conduct light cleaning, restocking, and organizing of locker rooms, lounges, and break spaces.

Skills & Qualification Requirements

• Proven experience in a service role in the hospitality industry
• At least one year of experience in an upscale or luxury setting
• Restaurant service or bartending experience preferred
• Bilingual speakers preferred
• Passion for automobiles/motorsports
• Strong ability to multitask and time management
• Polite and confident with a great deal of patience
• Ability to verbally communicate in a professional and effective manner
• High School Diploma required
• Bachelor's Degree in hospitality of relevant field is a plus
• Must be 18 years of age or older
• Must be proficient with technological systems

Work Environment

This job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.

Physical Demands

The candidate must have the ability to stand for long periods of time, bend, reach, and carry 25+ pounds.

Position Type/Expected Hours of Work

This is a variable/on-call position. The work schedule alternates, including nights, weekends, and holidays.