LifeSpa Coordinator

Life Time Inc.; Shenandoah (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. in Shenandoah, IA is seeking a Life Spa Coordinator to answer calls, schedule appointments, and assist the Department Head with office duties. You will explain Life Spa products, help guests determine needs, and promote upgrades. Strong customer service, computer skills, and safety compliance are required.

The role emphasizes cheerful service, accurate scheduling and adherence to safety rules, with opportunities to support a welcoming guest experience and daily spa operations.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficiency with Microsoft Office (Excel/PowerPoint/Outlook).
• Ability to calculate discounts, interest and commissions.

Responsibilities

• Greet callers and schedule appointments in a friendly, professional manner.
• Explain Life Spa products and services to guests and assess needs.
• Suggest upgrades or add-ons to products and services.
• Complete appointment confirmations and related calls.
• Adhere to safety rules and use required safety devices.

Skills

Customer service

CPR/AED certified

Microsoft Office

Training for figures & discounts

Mobility & lifting

Scheduling appointments

Education

High School Diploma or GED

Tools

Excel

PowerPoint

Outlook

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller’s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties and Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.