LifeSpa Coordinator

Life Time Inc.; San Clemente (CA); On-site; USD 2,273,040 - 2,686,320; Full time

Benefits offered by this job

Fully subsidized membership

Life Time product/service discounts

401(k) with company match

Training and professional development

Paid sick leave

Job summary

Life Time in San Clemente, CA is hiring a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right staff with a cheerful attitude. The role supports the Department Head with filing and other office tasks as needed.

Responsibilities include converting questions into appointments, explaining Life Spa offerings, and scheduling follow-ups. CPR/AED certification is required within 30 days of hire, and the position requires some light lifting.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments to guests and assist them with determining needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls to schedule appointments.
• Use all required safety devices to comply with company safety rules.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller’s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties And Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Pay

This is an hourly position with wages starting at $16.50 and pays up to $19.50, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.