Lifeline Transport Coordinator

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,174 - 42,705; Full time

Benefits offered by this job

Employee tuition assistance

Career growth and development

Affordable and comprehensive benefits

Job summary

The Lifeline Transport Coordinator at Johns Hopkins Medicine coordinates patient transportation requests for The Johns Hopkins Hospital and affiliated systems, serving as the first contact for patients and providers to determine the appropriate level of care and transport mode.

This full-time, rotating shift role requires EMT certification, a valid driver's license, CPR, and at least two years in ambulance or dispatch services.

Qualifications

• EMT certification is required.
• High School Diploma or equivalent required.
• Maryland EMT Basic certification at hire; NREMT-B preferred or to be obtained within 90 days.
• Current CPR certification.
• Valid driver's license and ambulance vendor requirements.
• Minimum two years in ambulance service or equivalent experience.
• Two+ years as an ambulance/EMS dispatcher preferred.

Responsibilities

• Intake and triage of patient transport requests and prioritization.
• Resource allocation of ambulances and medical personnel.
• Emergency response coordination and reporting to teams.
• Maintain communication with patients, families, providers, and transport services.
• Document patient information and transport details in EMR.

Skills

EMT certification

CPR certification

Driver's license

Ambulance/EMS dispatcher experience

Patient transportation coordination

Education

High School Diploma or equivalent

Maryland EMT Basic certification

National Registry EMT Basic certification preferred or within 90 days

Job description

Join a fantastic global healthcare organization!

Employee and Dependent Tuition Assistance

Career growth and development

Affordable and comprehensive benefits package

Shift: 36 Hours, Full-Time benefits eligible-Rotating Shift (Day/Night), 12-hour Shift

EMT Certification: Must possess a valid Emergency Medical Technician (EMT) certification.

Salary Range: $19.25 - $31.80 per hour

The Lifeline Transport Coordinator is an administrative role that coordinates and manages patient transportation requests for The Johns Hopkins Hospital and Health System affiliates. Serves as the initial point of contact for patients, families, and healthcare providers, assessing their needs and determining the most appropriate level of care and mode of transportation. Collaborates with clinical teams to ensure timely, safe, and efficient patient transfers.

Key Responsibilities

• Intake and Triage: Receives and prioritizes incoming patient transport requests, gathering essential demographic and clinical information. Conducts triage assessments to determine the appropriate level of care and mode of transportation.
• Resource Allocation: Assigns clinical resources, such as ambulances and medical personnel, based on patient needs and availability.
• Emergency Response Coordination: Handles emergency response requests, immediately notifying appropriate teams and coordinating necessary actions.
• Communication and Collaboration: Maintains effective communication with patients, families, healthcare providers, and transportation services to ensure a seamless patient experience.
• Data Management: Accurately documents patient information and transport details in electronic medical records.

Requirements / Licensure / Certification

• EMT Certification: Must possess a valid Emergency Medical Technician (EMT) certification.
• High School Diploma or equivalent required.
• Maryland Emergency Medical Technician (EMT) - Basic certification required at hire. National Registry Emergency Medical Technician Basic certification preferred or obtained within 90 days.
• Current essential cardiac life support (CPR) certification.
• Unrestricted Valid Driver's License and maintenance of contracted ambulance vendor's emergency vehicle operator requirements.
• Minimum two years of experience working for an ambulance service or an acceptable alternative.
• Two or more years of experience as an ambulance/emergency service dispatcher is preferred.

Authorization to Work in the United States

Applicants who require sponsorship now or in the future will not be considered for this position.

Compensation Details

Salary Range: Minimum $19.25/hour - Maximum $31.80/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.