LifeLine Communication Specialist Transport I

Indiana University Health System; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Indiana University Health System is seeking a Full Time LifeLine Dispatcher in Indianapolis, IN. The role involves triaging patients to appropriate medical transport levels and coordinating with ground and flight crews to ensure safe and efficient transport.

You will participate in ongoing projects while maintaining current certifications and meeting dispatch training requirements. Strong communication, typing, and computer skills are essential in this fast-paced environment.

Qualifications

• Dispatch, Call Center and Customer Service experience preferred.
• Certified Flight Communicator certification or equivalent training within 18 months of hire.
• Must maintain current certification by completing required continuing education courses.
• Successful completion of a dispatch orientation program upon hire.
• 0-3 years of relevant industry experience; EMT certification preferred.
• Dispatch experience preferred.
• Excellent communication skills; knowledge of communication equipment and technology; transport responsibilities to convey critical information accurately.
• Remain current in the profession and the medical transport industry.
• Completes clinical rotations or operational experiences as assigned and by the completion due date.
• Typing speed of 20-30 wpm minimum.
• Proficient with MS Word, MS Excel, and CAD system.

Responsibilities

• Triage patients to the correct level of medical transport care.
• Communicate with ground and flight crews during transport.
• Follow flight/ground operations and provide updates.
• Assist with short and long-term projects in LifeLine dispatch.

Skills

Dispatch experience

Communication skills

Typing 20-30 wpm

Customer service

Teamwork

Education

EMT certification preferred

Dispatch orientation program upon hire

Tools

MS Word

MS Excel

CAD system

Job description

Full Time (3, 12 hour scheduled shifts), Indianapolis, IN

Works in our LifeLine dispatch/call center to help triage patients to the correct level of medical transport care, communicates with ground and flight crews, provides flight/ground following and communications, and assists with a variety of short and long-term projects. Works collaboratively with others to deliver the safest and highest quality patient and family centered care possible during transport. Dispatch, Call Center and Customer Service experience preferred.

• May require Certified Flight Communicator certification or equivalent training within 18 months of hire; Must maintain current certification by completing required continuing education courses.
• Requires successful completion of a dispatch orientation program upon hire.
• Requires a minimum of 0-3 years of relevant industry experience; EMT certification preferred.
• Dispatch experience preferred.
• Requires excellent communication skills; in-depth knowledge of communication equipment and technology; and knowledge of transport responsibilities in order to give and receive critical information accurately.
• Remains current and active in the profession and the medical transport industry.
• Completes clinical rotations or operational experiences as assigned and by the completion due date.
• Ability to type a minimum of 20-30 words per minute.
• Ability to work with computer programs such as MS Word, MS Excel, and our CAD system.

Watch the Realistic Job Preview Video: iuhealth.org/lifeline