Lifeguard

Goldfish Swim School; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading swim school seeks a Front Desk Customer Service Representative to enhance customer experience. You will manage registrations, assist with inquiries, and ensure a positive environment for families and students. This role requires strong communication and customer service skills, along with relevant certifications.

Qualifications

• Two years previous customer service and/or administrative office experience required.
• Intermediate level computer skills required using Word, Excel and other software systems.
• CPR, First Aid and AED certification required.

Responsibilities

• Processes student registrations using effective sales/customer service techniques.
• Resolves customer concerns/complaints using a professional approach.
• Enforces safety rules and regulations to prevent accidents.

Skills

Customer Service

Sales Techniques

Communication

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Front Desk Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first
point of contact for potential and current Goldfish customers and as such is responsible for presenting a
positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a
professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises birthday party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance
tracking system.
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and
observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager,
and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer
service and/or administrative office experience required. Intermediate level computer skills required using
Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification required.