Lifecycle Communications Manager - Patient Experience

Conduit Health, Inc; New York, Northern (NY, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Conduit Health, Inc. is seeking a Manager, Lifecycle & Comms to own patient, caregiver, and partner communications across the entire journey.

This role combines strategy, hands-on execution, and optimization, leading a cross-functional function within the Revenue department. You will define messaging, channels, cadence, and timing; own transactional, lifecycle, and marketing communications; and drive outcomes like activation, conversion, engagement, and retention, while scaling the function and

Qualifications

• 5+ years in lifecycle, CRM, or retention marketing.
• Hands-on ESP experience — Customer.io strongly preferred; Iterable/Braze or similar is a fine substitute.
• Experience with SMS/voice channels (Twilio or similar) and support/messaging platforms (Intercom or similar).
• Track record of owning conversion and/or retention metrics directly, not just engagement metrics.

Responsibilities

• Full lifecycle ownership across direct-to-consumer and B2B audiences.
• Own messaging and copy across lifecycle, transactional, and marketing communications.
• Design, build, and optimize journeys across the funnel (activation, conversion, engagement, churn prevention).
• Own performance of lifecycle programs; define KPIs, run A/B tests, analyze results.

Skills

Lifecycle marketing

Retention marketing

Analytical thinking

Cross-functional collaboration

Writing & copy

Tools

Customer.io

Twilio

Intercom

HubSpot

Job description

Conduit Health, Inc. is seeking a Manager, Lifecycle & Comms to own patient, caregiver, and partner communications across the entire journey.

This role combines strategy, hands-on execution, and optimization, leading a cross-functional function within the Revenue department. You will define messaging, channels, cadence, and timing; own transactional, lifecycle, and marketing communications; and drive outcomes like activation, conversion, engagement, and retention, while scaling the function and