LifeCafe Supervisor

Life Time Inc.; Burlington (MA); On-site; USD 23,763 - 28,240; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and services

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, vision coverage

Paid time off

Job summary

Life Time Inc. is seeking a LifeCafe Supervisor in Burlington, MA, to manage daily operations and provide exceptional service to members. The ideal candidate will motivate staff and ensure food quality while handling customer inquiries efficiently.

The role requires a high school diploma, CPR/AED, and ServeSafe certifications within specified timeframes. Additional benefits include subsidized membership, medical coverage, and a retirement plan. Hourly wages range from $17.25 to $20.50.

Qualifications

• CPR/AED certification required within 30 days of hire.
• ServeSafe certification required within 60 days of hire.
• Ability to lift more than 20 lbs.
• Night and weekend availability is necessary.

Responsibilities

• Oversee daily shift operations at LifeCafe.
• Manage team and ensure excellent customer service.
• Monitor food quality and speed of service.
• Respond to member inquiries and concerns.

Skills

Customer service skills

Team leadership

Food service knowledge

Education

High School Diploma or GED

Job description

Position Summary

The LifeCafe Supervisor oversees the daily shift operations in the LifeCafe. They deliver a high-quality experience to the members, and motivate staff to ensure excellent customer service. They also monitor food quality and speed of service ensuring a positive member and guest experience.

Job Duties and Responsibilities

• Manages LifeCafe shift operations while making schedule adjustments based on traffic flow
• Acts as daily shift leader by providing a high level of customer and team support
• Ensures team members prepare menu items correctly and service customers in a professional manner
• Provides promotion and disciplinary recommendations to the Manager
• Manages light food prep responsibilities
• Quickly and efficiently responds to member questions, comments, and concerns

Position Requirements

• High School Diploma or GED
• CPR/AED certification required within the first 30 days of hire
• ServeSafe certification within the first 60 days of hire
• Ability to routinely and repetitively bend to lift more than 20 lbs.
• Ability to work in a stationary position and move about the Cafe for prolonged periods of time
• Night and weekend availability is required based on the business needs

Preferred Requirements

• 1-2 years of supervisor or manager experience with a food service or retail background in a high volume atmosphere

Pay

This is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.