Life Sciences Instrument Services Business Development Manager

R.E. Mason; Raleigh (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

ESOP

Retirement plan

Medical / Dental / Vision Insurance

Life Insurance

Paid leave and holidays

Retirement and Financial Wellness

Job summary

Robert E. Mason & Associates, Inc. (R.E.

Mason) is seeking a Life Sciences Instrument Services Business Development Manager to grow the instrumentation, calibration and metrology business across NC, SC and VA. The role calls for building customer relationships, generating profitable sales, and collaborating with Operations and technical teams to deliver high‑quality services to pharmaceutical, biotech, medical device, and other regulated manufacturers.

Qualifications

• Minimum five years of experience in Life Science instrumentation, controls, calibration and/or metrology.
• Bachelor's degree in Engineering or a related technical field.
• Experience in technical sales, business development or account management.
• Strong understanding of process instrumentation and measurement technologies.
• Ability to communicate credibly with technical professionals and executives.

Responsibilities

• Develop and execute a strategic plan to grow Life Science business across NC, SC and VA.
• Identify and secure new customers while expanding relationships with engineering, maintenance, automation, quality and management personnel.
• Develop opportunities involving instrumentation, process controls, calibration, metrology and technical services.
• Manage the full sales cycle from prospecting through proposal, negotiation and closing.
• Travel throughout NC, SC and VA with a valid driver's license.

Skills

Technical sales

Business development

Account management

Communication

Travel willingness

Education

Bachelor's degree in Engineering or related technical field

Job description

Life Sciences Instrument Services Business Development Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

We are seeking a technically experienced Business Development Manager to build and grow our Life Science instrumentation, calibration and metrology business throughout NC, SC and VA. This position will develop customer relationships, generate profitable sales and work closely with Operations and technical teams to build the capabilities required to deliver high-quality services to pharmaceutical, biotechnology, medical device and other regulated manufacturing customers.

Specific Responsibilities

Business Development & Sales

• Develop and execute a strategic plan to grow Life Science business throughout the assigned territory.
• Identify and secure new customers while expanding existing relationships with engineering, maintenance, automation, metrology, quality, validation and management personnel.
• Develop opportunities involving instrumentation, process controls, calibration, metrology and technical services.
• Manage the full sales cycle, from prospecting and site assessments through solution development, proposals, negotiation and closing.
• Maintain a qualified sales pipeline and accurate forecast; identify capital projects, facility expansions and recurring service opportunities.
• Build relationships with EPCs, engineering firms, system integrators, OEMs and other industry partners.
• Develop opportunities involving pressure, temperature, flow, level and analytical instrumentation; controls, installation, commissioning, troubleshooting, repair and lifecycle services.
• Expand on-site and laboratory calibration services, recurring calibration programs and long-term service agreements.
• Understand customer requirements for traceability, documentation, quality systems and regulatory compliance.
• Position our technical services to improve reliability, support compliance and reduce customer operating costs.

Operations & Service Development

• Partner with Operations, Engineering, Instrumentation and Calibration teams to translate customer needs into executable service offerings and scopes of work.
• Identify required staffing, training, certifications, equipment, processes and documentation.
• Collaborate on estimating, pricing, scheduling and resource planning to ensure commitments can be delivered safely, reliably and profitably.
• Help establish repeatable processes, evaluate service performance and develop scalable capabilities to support long‑term growth.
• Remain engaged after the sale to support successful execution, customer satisfaction and continuous improvement.
• Minimum five years of experience in Life Science instrumentation, controls, calibration and/or metrology.
• Experience serving pharmaceutical, biotechnology, medical device or other regulated manufacturing customers.
• Bachelor's degree in Engineering or a related technical field.
• Demonstrated success in technical sales, business development or account management.
• Strong understanding of process instrumentation and measurement technologies, with working knowledge of calibration and metrology principles.
• Ability to communicate credibly with technical professionals, plant leadership and executive-level customers.
• Strong prospecting, relationship‑building, negotiation and closing skills.
• Business judgment and the ability to connect customer needs with practical, profitable service solutions.
• Excellent communication and presentation skills; ability to manage a territory independently while collaborating across teams.
• Willingness to travel throughout NC, SC and VA; valid driver's license.

Preferred Qualifications

• Established relationships within the North Carolina Life Science manufacturing market.
• Experience selling instrumentation, automation, calibration or metrology services to Life Science customers.
• Familiarity with GMP, FDA‑regulated environments, validation, qualification, traceability and documentation requirements.
• Experience developing recurring service agreements or building a new territory or business.
• Relationships with EPCs, engineering firms or system integrators serving Life Science customers.
• Experience with Emerson/Rosemount, Micro Motion or other major instrumentation platforms.

The Ideal Candidate & Measures of Success

The ideal candidate is a technical business builder who can discuss instrumentation with engineers, calibration requirements with metrology professionals, and reliability, compliance and cost with plant leadership. They take ownership, work effectively with Operations and are comfortable developing a business where capabilities and processes may still be evolving.

Success will be measured by new customer acquisition, revenue and pipeline growth, recurring service agreements, development of operational capabilities, gross margin, service execution and customer satisfaction.

Physical Requirements

• Standing
• Walking
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Using a Computer
• Using a Telephone
• Driving

RE Mason Companyis a federal contractor and, as such, isrequired to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self‑identification questions as part of your application process. These questions are part of RE Mason’sAffirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at [phone].

This is a drug‑free workplace. Employment is contingent upon the successful completion of any required pre‑employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in R.E. Mason’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.