Life Sciences Engineering Supervisor

Renovo Solutions Life Sciences; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

RENOVO Solutions is seeking a Life Sciences Engineer, Supervisor to lead engineers regionally, organize workflow for excellent customer service, and set performance improvement objectives. The role emphasizes coaching, safety, and compliance in a dynamic field service environment.

You will manage preventative maintenance, calibration, and validation of instruments ranging from basic lab devices to high-end LC-MS systems, while driving training and process improvements across sites.

Qualifications

• Minimum 5+ years of experience in a related field.
• Extensive knowledge of mass spectrometry and liquid chromatography instrumentation.
• Experience as a service engineer or application scientist for MS manufacturers preferred.
• 1+ years of leadership experience preferred.

Responsibilities

• Oversee engineering work schedule and maintenance plan.
• Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers.
• Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization.
• Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base.
• Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems.
• Manage customer expectations by communicating work performed and providing a follow-up plan when necessary.
• Deliver system level training to employees and customers at customer sites.
• Audit work orders for accuracy and timely documentation of work performed.
• Train, motivate, and coach employees to ensure efficient customer service.
• Assess employee performance and provide feedback and training opportunities.
• Develop standards for operation, maintenance, and calibration of instruments.
• Ensure compliance with RENOVO and customer site safety policies and procedures.
• Analyze service data and make recommendations for technical and/or business improvements.
• Partner with Renovo sourcing department alternate parts and service sourcing and negotiate discounting with OEMs.
• Working with Renovo site engineers, ensure rolling 12-month PM schedule is accurate.
• Support periodic operations and business reviews.
• Responsible for GxP validations of SOPs, modifying SOPs, writing and confirming procedures and work instructions.
• Oversees compliance of engineers in GxP and supports GxP service events.
• Performs other duties as assigned by your Manager, including escorting vendors.

Skills

Mass spectrometry

Liquid chromatography

Leadership

Education

Bachelor’s Degree in Chemistry or Sciences

Job description

RENOVO Solutions is seeking a Life Sciences Engineer, Supervisor to lead engineers regionally, organize workflow for excellent customer service, and set performance improvement objectives. The role emphasizes coaching, safety, and compliance in a dynamic field service environment.

You will manage preventative maintenance, calibration, and validation of instruments ranging from basic lab devices to high-end LC-MS systems, while driving training and process improvements across sites.