Engineering Supervisor

Renovo Solutions Life Sciences; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

RENOVO Solutions is seeking a Life Sciences Engineer, Supervisor to lead engineers regionally, organize workflow for excellent customer service, and set performance improvement objectives. The role emphasizes coaching, safety, and compliance in a dynamic field service environment.

You will manage preventative maintenance, calibration, and validation of instruments ranging from basic lab devices to high-end LC-MS systems, while driving training and process improvements across sites.

Qualifications

• Minimum 5+ years of experience in a related field.
• Extensive knowledge of mass spectrometry and liquid chromatography instrumentation.
• Experience as a service engineer or application scientist for MS manufacturers preferred.
• 1+ years of leadership experience preferred.

Responsibilities

• Oversee engineering work schedule and maintenance plan.
• Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers.
• Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization.
• Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base.
• Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems.
• Manage customer expectations by communicating work performed and providing a follow-up plan when necessary.
• Deliver system level training to employees and customers at customer sites.
• Audit work orders for accuracy and timely documentation of work performed.
• Train, motivate, and coach employees to ensure efficient customer service.
• Assess employee performance and provide feedback and training opportunities.
• Develop standards for operation, maintenance, and calibration of instruments.
• Ensure compliance with RENOVO and customer site safety policies and procedures.
• Analyze service data and make recommendations for technical and/or business improvements.
• Partner with Renovo sourcing department alternate parts and service sourcing and negotiate discounting with OEMs.
• Working with Renovo site engineers, ensure rolling 12-month PM schedule is accurate.
• Support periodic operations and business reviews.
• Responsible for GxP validations of SOPs, modifying SOPs, writing and confirming procedures and work instructions.
• Oversees compliance of engineers in GxP and supports GxP service events.
• Performs other duties as assigned by your Manager, including escorting vendors.

Skills

Mass spectrometry

Liquid chromatography

Leadership

Education

Bachelor’s Degree in Chemistry or Sciences

Job description

Renovo Solutions is a nationwide healthcare technology management company. We offer a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

Reporting to the Site Manager, this role is responsible for providing leadership to assigned engineers within the region to organize workflow to provide excellent and efficient customer services and establish performance improvement objects and goals for increase in quality and performance. This individual will also perform preventative maintenance, calibration, and validation of equipment ranging from simple devices such as water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers to high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, gas chromatography, single quadrupole and triple quadrupole mass spectrometry or equivalent instruments.

What you will do:

• Oversee the engineering work schedule for and maintenance plan
• Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers
• Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization
• Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base
• Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems
• Manage customer expectations by communicating work performed and providing a follow-up plan when necessary
• Deliver system level training to employees and customers at customer sites
• Audit work orders for accuracy and timely documentation of work performed
• Train, motivate, and coach employees to ensure efficient customer service
• Assess employee performance and provide feedback and training opportunities
• Develop standards for operation, maintenance, and calibration of instruments
• Ensure compliance with RENOVO and customer site safety policies and procedures
• Analyze service data and make recommendations for technical and/or business improvements
• Partner with Renovo sourcing department alternate parts and service sourcing and negotiate discounting with OEMs
• Working with Renovo site engineers, ensure rolling 12-month PM schedule is accurate
• Support periodic operations and business reviews
• Responsible for GxP validations of SOPs, modifying SOPs, writing and confirming procedures and work instructions
• Oversees compliance of engineers in GxP and supports GxP service events
• Performs other duties as assigned by your Manager, including escorting vendors

Qualifications:

• 5+ years of experience in a related field required
• Extensive knowledge of mass spectrometry and liquid chromatography instrumentation is required
• Experience as a service engineer or application scientist for one or several MS manufacturers preferred
• 1+ years of leadership experience preferred

Education/Special Training:

• Minimum Bachelor’s Degree in Chemistry or Sciences required
• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Safety Requirements:

• Abide and follow our Injury & Illness Prevention Program
• Maintain a safe working environment for self and others if they come in contact within the laboratory area in accordance with the facility’s policies
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
• Ontime completion of safety trainings assignments

Physical Requirements:

• The Life Sciences Engineer, Supervisor must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist
• Must have near vision, far vision, depth perception, and be able to distinguish colors
• Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
• May be required to stand and/ or kneel for long periods of time while performing duties
• Must be able to work safely with chemicals and hazardous materials
• Must be able to carry or lift up to 50 pounds frequently

Classification:

FLSA: Non-Exempt

This is a full-time on-site role

**Note:

This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employee is an “at-will” employee, and this does not act as a contract of employment.