Life Science Technician I

Flagship Facility Services, Inc.; Somerville (MA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental/ Vision/ Life insurance

401(k) with company match

Overtime opportunities

Job summary

Flagship Facility Services, Inc. in Somerville, MA is seeking a customer‑focused Lab Support Associate with strong organizational skills to join a biotech/life sciences environment.

Training is provided, and the role emphasizes teamwork, attention to detail, and a positive attitude. Responsibilities include stocking, cleaning, and maintaining lab areas, assisting with ordering and inventory, and supporting research staff with routine and ad-hoc requests while following safety protocols.

Qualifications

• Prior service industry or lab experience is a plus but not required.
• Must be able to lift up to 50 lbs and stand for extended periods.
• Proficient with Windows and Office365; comfortable with technology.
• Must pass a pre-employment background check and drug screening.
• Reliable transportation for multi-site work.
• Availability within 7 AM–6 PM, with possible evenings/weekends.

Responsibilities

• Ensure labware, consumables, and areas are stocked, cleaned, and maintained.
• Perform hazardous waste consolidation as needed.
• Support lab equipment maintenance routines.
• Assist with ordering and stock integrity of lab supplies.
• Interact with research staff and support service requests.
• Balance routine tasks with ad-hoc work and document processes.
• Track metrics and communicate results.
• Provide additional support tasks as necessary.
• Adhere to COVID-19 safety guidelines.

Skills

Customer service mindset

Lab experience

Microsoft Office

Physical stamina

Team player

Reliable transportation

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 27.00 per hour

Job Summary

Interested in a career in the Biotech/Pharma/Life Sciences Industry? We're looking for someone with a great customer service mindset, excellent organizational skills, attention to detail, and who comes to work with a positive attitude ready to take on the day. An ideal candidate will have prior lab and customer service experience. Training will be provided for all new hires.

Job Description Essential Functions

• Ensuring relevant labware, consumables, supplies, and areas are properly stocked, cleaned, sterilized and/or maintained through use of appropriate equipment and processes
• Performing hazardous waste consolidation routines via specified processes as needed
• Supporting lab equipment maintenance routines as directed
• Assisting with the ordering and stock integrity of lab supplies through inventory management, procurement, and receiving processes and systems
• Interacting with research staff and supporting in-scope service requests as directed
• Understanding operational laboratory workflows and successfully balancing routines tasks and ad-hoc work
• Performing work process documentation, metrics tracking, and communication routines
• Additional support-level tasks as necessary
• Adherence to company and customer COVID-19 safety guidelines

This position has no direct reports

REQUIRED (Must-Haves)

• Prior service industry or lab experience a plus but not required
• Ability to lift up to 50lbs and continuously bend, reach and twist
• Ability to stand/walk during entire length of shift
• Proficiency with the Microsoft ecosystem (i.e. Windows, Office365, etc.); comfortable using technology
• Must pass a pre-employment background check and drug screening
• Personal transportation required as work may involve transit between multiple work sites.
• Available to work within the core business hours of 7AM to 6PM, and availability for evenings/weekends as dictated by ad-hoc lab needs.
• Service hours are generally 8 AM to 5 PM Monday through Friday

YOU

• Work efficiently, effectively, and collaboratively in team environments
• Extraordinary professionalism and customer service
• Positive attitude approaching any task no matter how big/small
• Flexibility--a dynamic environment makes you feel energized, not stressed out
• Be comfortable working within a team, but can also self-manage if needed to work independently
• Great communicator – you’re known for clear messaging in company and customer emails and know how to proofread

Benefits & Perks

• Medical coverage, and options for Dental, Vision, and Life Insurance coverage
• Vacation, Sick, and Holiday leave
• 401(k) with company match
• Consistent work hours, with options for overtime

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years - along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done.

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