Life Insurance Operations Leader (SLA-Driven)

DXC Technology Company; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

DXC Technology Company is seeking a Life Insurance BPS Supervisor to oversee day-to-day policy administration and servicing activities in Nashville. You will guide a team of associates to meet SLAs, ensure process consistency, and maintain high service levels for clients.

The role requires strong leadership, deep knowledge of life insurance operations, and a proactive approach to process improvement and regulatory compliance.

Qualifications

• 10+ years in life insurance operations or policy administration.
• 2+ years in supervision or team leadership roles.
• Strong knowledge of life insurance products and operations.

Responsibilities

• Supervise daily life insurance operations and meet SLAs.
• Lead coaching, performance reviews, and development of the team.
• Provide guidance on policy administration, servicing, and compliance.

Skills

Team leadership

Operations management

SLA/KPI management

Quality control

Analytical skills

Excel

PowerPoint

Education

Bachelor's degree

Tools

Policy administration systems

Excel

PowerPoint

Job description

DXC Technology Company is seeking a Life Insurance BPS Supervisor to oversee day-to-day policy administration and servicing activities in Nashville. You will guide a team of associates to meet SLAs, ensure process consistency, and maintain high service levels for clients.

The role requires strong leadership, deep knowledge of life insurance operations, and a proactive approach to process improvement and regulatory compliance.