Life Case Manager

Integrity; Fort Wayne (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Integrity seeks a detail-oriented professional to manage life insurance applications, monitor progress, and communicate with advisors. You will review submissions for issues, negotiate with carriers, and stay current on product offerings to help advisors grow business.

The role emphasizes timely service, strong customer relations, and proficient use of AMS and carrier systems to support a fast-paced environment.

Qualifications

• Bachelor's degree or an associate degree with relevant experience.
• 3+ years of business experience focusing on finance, insurance, or medical terminology.
• Proficiency with Excel and Word; ability to learn internal carrier software.

Responsibilities

• Efficiently manage submission of life insurance applications to carriers.
• Monitor case progress and provide ongoing status updates.
• Review application information to identify potential issues and offer solutions.
• Advocate and negotiate with carriers on offers as needed.
• Educate advisors on product offerings and industry developments.
• Look for ways to expedite and improve processes and service.
• Communicate with advisors via email and phone to support cases.
• Maintain positive relationships with agents and underwriters.
• Use AMS to document, organize, manage, and transmit documents.
• Demonstrate urgency while maintaining attention to detail.

Skills

Strong communication

Customer service

Negotiation

Excel

Word

Fast learner

Ability to multi-task

Education

Bachelor's degree

Associate degree + 1-2 yrs experience

3+ yrs business experience in finance/insurance/medical terminology

Tools

AMS familiarity

Carrier software

Job description

For more than 50 years, Ash Brokerage has been dedicated to impacting lives. We were founded on the power of relationships, and that still drives our culture today. Our team of 350 employees is the same service-centered culture as we had in 1971.

Ash Brokerage works with financial professionals to help find, understand, and process insurance and retirement solutions to protect clients in every stage of life. As part of the Integrity Marketing family, we help people protect their health and wealth for the good days ahead and make the most of what life brings.

Responsibilities

• Efficiently manage the submission of life insurance applications to the appropriate carrier.
• Monitor case progress, track down requirements and provide ongoing status updates.
• Review application information, including medical history, to proactively identify any issues that could present a problem - if necessary, you'll research and present alternative solutions.
• Advocate and negotiate with insurance carrier on formal offers, as needed.
• Educate yourself on the latest product offerings, industry developments and, in turn, educate advisors on those situations to help create new business opportunities.
• Continuously look for ways to expedite and improve our processes and service.
• Communicate via email and phone to advisors in conjunction with supporting their various cases and service needs.
• Maintain positive relationships with your agents and underwriters to ensure a positive experience.
• Utilize web-based Agency Management System (AMS) to document, organize, manage, and transmit documents.
• Have a sense of urgency without losing attention to detail, and the ability to multi-task.

Talents & Abilities

• Positive attitude, team spirit
• Strong communication and customer service skills
• Willingness to take initiative, exhibit creative thinking and take ownership of a situation
• Negotiation skills to influence successful outcomes
• Comfortable and confident in a fast-paced customer service environment
• Strong phone and computer skills - specifically Microsoft Excel and Word - with the ability to quickly learn our internal and carrier software

Education & Experience

• Bachelor's degree OR
• Associate degree with 1-2 years relevant experience OR
• Minimum of three years of business experience with a focus in finance, insurance, or medical terminology

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.