Life Care Specialist

Raymond James, Inc.; Troy (MI); Hybrid; USD 65,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Retirement savings

Parental leave

Hybrid work arrangement

Job summary

Raymond James, Inc. is seeking a Life Care Specialist in Troy, MI to facilitate underwriting for life insurance applications. You will coordinate requirements, communicate with underwriters and financial advisors, and ensure timely updates to clients and carriers.

The role emphasizes accuracy, issue resolution, and collaboration with the licensing team. The position requires strong organizational skills, a background in life insurance products, and a hybrid work arrangement with opportunities to

Qualifications

• High School Diploma; 5+ years in life insurance or financial services.
• Experience with annuities, long-term care and disability income products.
• Knowledge of underwriting guidelines and process flows.
• Licenses helpful (Life, Health and Variable Annuities) but not required.

Responsibilities

• Provide assistance to financial advisors/agents in completing life insurance applications.
• Develop and maintain contacts at insurance carriers and underwriters.
• Update life team on underwriting issues and eight details via email or system.
• Review medical records to ensure required items are received and accurate.
• Coordinate with internal underwriter on risk class appropriateness.
• Back-up illustrations and assist with offers other than applied for.

Skills

Office concepts

Communication

Issue resolution

Relationship building

Education

High School Diploma

Associates Degree preferred

Bachelors preferred

Job description

## Life Care SpecialistApply: Troy, Michigan - United States: Full time: Posted Today: R-0013498**Job Description Summary****Job Description**Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with underwriter and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Life Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures. **Essential Duties and Responsibilities*** Provide assistance to financial advisors/agents in completing life insurance applications* Develop and maintain contacts at insurance carriers* Keep abreast of product updates and underwriting guidelines* Update life team on various issues related to underwriting* Work with licensing team on issues related to submitted business* Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class* Communicate with insurance company regarding submitted applications* Update agency management system as case moves through underwriting process* Provide status updates via email or phone to financial advisors/agents* Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records* Forward medical records to the carrier to match to client file and reviewed by the underwriter.* Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for”* Assist financial advisor/agent in managing offers “other than applied for”* Submission of informal applications for preliminary underwriting decision* Review of underwriting decision updating internal record to reflect final benefit and premium amounts* Back-up assistance for illustrations Second level review of submitted applications* Request updated illustrations for cases issued “other than applied for”* Performs other duties and responsibilities as assigned **Knowledge of*** Advanced Knowledge of:* Principles, practices, and procedures of general office concepts* Policies that govern personal life insurance operations.* Process flows within specific assigned functional area.* Regulations for specific assigned functional area. **Skill in*** Advanced Skill in:* Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action* Relaying information to insurance carriers to help ensure best offers are received for clients* Identifying potential issues related to life insurance underwriting* Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. **Ability to*** Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.* Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.* Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.* Analyzing data to identify discrepancies.* Problem solving. **Education/Previous Experience*** High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.* OR ~* Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.* Bachelors Degree Preferred.* OR ~* Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications*** Life, Health and Variable Annuities License is helpful but not required. **Education**High School (HS)**Work Experience**General Experience - 7 to 12 months**Certifications****Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.