Life, Annuity & Group Benefits Operations Consultant - Senior Associate

PwC; Houston (TX); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

PwC seeks a Life, Annuity & Group Benefits Operations Consultant - Senior Associate to engage with financial services clients, focusing on insurance operations. Build client connections, develop business context understanding, and mentor junior team members while delivering high-quality outcomes.

The role emphasizes collaboration, problem solving, and driving operational improvements across diverse projects in a dynamic team environment.

Qualifications

• Bachelor's degree required.
• At least 4 years of experience required.
• Strong analytical and data analytics skills preferred.

Responsibilities

• Analyze complex customer service operations within life, annuity, and group benefits sectors.
• Develop and implement business process modeling to improve service delivery.
• Utilize data analytics to provide insights on customer satisfaction and service excellence.
• Conduct customer analysis to identify trends and improve CRM.
• Collaborate with teams to redesign processes for optimized service delivery.
• Apply industry trend analysis to inform strategic customer development.

Skills

Analytical thinking

Business data analytics

CRM & customer development

Customer service management

Change management

Industry trend analysis

Process redesign

Education

Bachelor's degree

Job description

The Opportunity

As a Life, Annuity & Group Benefits Operations Consultant - Senior Associate, you will engage with clients in the financial services sector, focusing on insurance operations. Within our Operations practice, you will leverage your skills to provide strategic insights and solutions that enhance client service delivery. This role involves working closely with clients to understand their needs and deliver tailored solutions that drive operational efficiency and effectiveness.

As a Senior Associate, you will build meaningful client connections and develop a deeper understanding of the business context. You will navigate complex situations, using your problem-solving skills to anticipate client needs and deliver quality outcomes. This position offers the chance to mentor junior team members, fostering their growth while enhancing your own personal brand and technical skills.

In this role, you will be part of a dynamic team that values collaboration and innovation. You will have the opportunity to work on diverse projects, contributing to the development of client-focused solutions that align with business objectives. This position is ideal for those who are passionate about building relationships and managing others in a challenging and rewarding environment.

Responsibilities

• Analyzing complex customer service operations within the life, annuity, and group benefits sectors
• Developing and implementing business process modeling to enhance service delivery models
• Utilizing business data analytics to provide insights into customer satisfaction and service excellence
• Conducting customer analysis to identify trends and improve customer relationship management
• Collaborating with teams to redesign processes for optimized service delivery
• Applying industry trend analysis to inform strategic customer development initiatives
• Engaging in market research to support customer insight and market understanding
• Leveraging analytical thinking to address client support challenges and drive operational improvements
• Facilitating active listening and accepting feedback to refine customer service strategies
• Embracing change and fostering creativity to adapt to evolving client needs and industry dynamics

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
• Demonstrating analytical thinking and business data analytics skills
• Utilizing customer relationship management and strategic customer development
• Excelling in customer service management and service delivery models
• Embracing change and learning agility in dynamic environments
• Navigating industry trend analysis and market insight for insurance clients
• Developing process redesign and qualitative analysis capabilities

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.