Life, Annuity & Group Benefits Operations Consultant - Experienced Associate

PwC; Dallas (TX); On-site; USD 63,000 - 140,000; Full time

Job summary

PwC is seeking an experienced Associate in Life, Annuity & Group Benefits Operations to help clients improve core operations, data, and technology supporting policy administration, claims, servicing, and related business processes. You will contribute to operating model design, data exchange, and platform implementations across life, annuity, and group benefits operations.

The role involves supporting client service activities, analyzing processes, and gathering operational data to enable book

Qualifications

• Bachelor's degree required.
• At least 1 year of experience in insurance operations or related field.

Responsibilities

• Supporting client service activities across life, annuity, and group benefits operations.
• Analyzing policy administration, claims, and servicing processes to identify process improvement opportunities.
• Gathering and organizing operational data to support book of business reviews, conversions, and reporting activities.
• Assisting in operating model design and process modeling for insurance operations modernization efforts.
• Using digital tools and analytics to review service delivery models and identify root causes of process issues.
• Contributing to data exchange and conversion workstreams for cloud-based insurance platform implementations.
• Reviewing customer feedback and service metrics to identify opportunities for better policyholder and distributor experiences.
• Applying curiosity and problem solving to support operational efficiency, scalability, and execution support initiatives.

Education

Bachelor's degree

Job description

The Opportunity

As a Life, Annuity & Group Benefits Operations Consultant - Experienced Associate you will help insurance clients improve how core operations, data, and technology support policy administration, claims, servicing, and broader business process design within our Advisory practice. As an Associate you will build knowledge through client support tasks, adapt to changing priorities, ask questions in a fast-paced environment, and contribute reliable work while developing your personal brand and technical skills. In this role at PwC, you will contribute to operating model design, process improvement, data exchange and conversion work, and platform implementation support across life, annuity, and group benefits operations, with exposure to finance, actuarial, investments, reporting, book of business management, and conversion activities.

Responsibilities

• Supporting client service activities across life, annuity, and group benefits operations
• Analyzing policy administration, claims, and servicing processes to identify process improvement opportunities
• Gathering and organizing operational data to support book of business reviews, conversions, and reporting activities
• Assisting in operating model design and process modeling for insurance operations modernization efforts
• Using digital tools and analytics to review service delivery models and identify root causes of process issues
• Contributing to data exchange and conversion workstreams for cloud-based insurance platform implementations
• Reviewing customer feedback and service metrics to identify opportunities for better policyholder and distributor experiences
• Applying curiosity and problem solving to support operational efficiency, scalability, and execution support initiatives

What You Must Have

• At least a Bachelor's degree
• At least 1 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
• Demonstrating coursework or internship exposure in insurance operations
• Supporting policy administration, claims, or servicing workflows
• Analyzing business data to identify process improvement opportunities
• Utilizing customer service, communication, and teamwork in client support
• Applying curiosity when learning new tools, systems, and methods

The salary range for this position is: $63,000 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.