Liens Assistant

Pathway Law Firm; Beverly Hills (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Pathway Law Firm, PC is seeking a highly organized Liens Assistant to support the personal injury case team with identifying, tracking, documenting, and resolving client liens. You will obtain lien information, communicate with insurance companies, medical providers, lienholders, and government agencies, and maintain accurate case records.

Ideal candidates have 1+ year of related experience and strong attention to detail, with proficiency in Microsoft Office and case management systems.

Qualifications

• 1+ year of administrative, legal, insurance, or related office experience preferred.
• Personal injury law firm experience strongly preferred.
• Experience with medical providers, insurance companies, or lienholders is a plus.

Responsibilities

• Identify and document liens for personal injury cases.
• Review files and settlements for lien potential.
• Request lien information, payoff statements, bills, and payment histories from lienholders.
• Contact medical providers, insurers, health plans, and lienholders by phone, email, or mail.
• Track outstanding lien requests and follow up regularly.
• Maintain accurate lien data in the case management system.
• Upload and organize lien documents and correspondence.
• Record calls, emails, and case activity.
• Assist with obtaining final lien amounts and lien releases.
• Assist with lien reductions when directed.
• Communicate status to case managers, attorneys, and settlement staff.
• Support Medicare/Medi-Cal/health insurance lien requests as assigned.
• Identify missing information and escalate to supervisor.
• Ensure liens are documented before settlement funds are distributed.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Follow-up

Confidentiality

Teamwork

Independent work

Microsoft Office

Case management software

Education

Administrative/Legal experience

Tools

Microsoft Office

Case management software

Job description

We are seeking a highly organized and detail-oriented Liens Assistant to support the firm's personal injury case team with the identification, tracking, documentation, and resolution of client liens.

The Liens Assistant will assist with obtaining lien information, communicating with insurance companies, medical providers, lienholders, and government agencies, maintaining accurate case records, and following up on outstanding lien requests. This position requires strong organizational skills, attention to detail, consistent follow-through, and the ability to manage multiple cases and deadlines.

Prior personal injury law firm experience is preferred.

Essential Duties and Responsibilities

• Assist with identifying and documenting liens associated with personal injury cases.
• Review case files and settlement information for potential outstanding liens.
• Request lien information, payoff statements, itemized bills, payment histories, and other documentation from lienholders and providers.
• Contact medical providers, insurance companies, health plans, and other lienholders by telephone, email, and written correspondence.
• Track outstanding lien requests and follow up regularly until responses are received.
• Maintain accurate lien information in the firm's case management system.
• Upload and organize lien-related documents and correspondence.
• Record telephone calls, emails, requests, responses, and other case activity.
• Assist with obtaining final lien amounts and lien releases.
• Assist the liens team with requests for lien reductions when directed.
• Communicate with case managers, attorneys, settlement staff, and other departments regarding the status of outstanding liens.
• Assist with Medicare, Medi-Cal, health insurance, medical provider, and other lien-related requests as assigned.
• Identify missing or inconsistent information and escalation issues to the appropriate supervisor.
• Help ensure liens are properly documented and addressed before settlement funds are distributed.
• Follow up on outstanding items according to established firm timelines.
• Maintain confidentiality of client information and comply with all firm privacy and security policies.
• Perform other administrative and case-support duties as assigned.

Qualifications

• 1+ year of administrative, legal, insurance, medical billing, or related office experience preferred.
• Personal injury law firm experience strongly preferred.
• Experience working with medical providers, insurance companies, or lienholders is a plus.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Professional and courteous telephone manner.
• Ability to follow up consistently and persistently on outstanding requests.
• Ability to manage multiple files and deadlines simultaneously.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office and the ability to learn case management software quickly.
• Ability to maintain strict confidentiality of client and firm information.

Preferred Experience

Candidates with experience in any of the following areas are strongly preferred:

• Personal injury law
• Medical records or medical billing
• Insurance claims
• Medical liens
• Health insurance claims
• Subrogation
• Settlement administration
• Law firm case management
• Exceptional Attention to Detail
• Organization
• Follow-Through
• Accuracy
• Communication
• Time Management
• Professionalism
• Accountability
• Teamwork
• Confidentiality

Performance Expectations

The successful candidate will be expected to:

• Keep assigned lien files and records current and accurate.
• Complete lien requests and follow-ups within established timeframes.
• Maintain detailed and accurate documentation of all communications.
• Promptly elevate unresolved or unusual lien issues.
• Consistently follow firm procedures for lien tracking and documentation.
• Communicate effectively with internal teams and outside parties.
• Protect confidential client information at all times.

This position operates in a fast-paced personal injury law firm environment and requires the ability to manage a high volume of cases while maintaining accuracy and meeting deadlines.

About Pathway Law Firm. PC

At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism.

Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary – Choose Excellence!

At Pathway Law Firm we believe in Five Foundational Principles:

• Commitment to Excellence – We hold ourselves to the highest standards in client service and legal representation.
• Culture of Teamwork – Collaboration and mutual support drive our success.
• Client-Centered Approach – Every case is handled with care, integrity, and dedication to achieving the best outcome.
• Growth and Development – We provide opportunities for employees to advance their careers and expand their skills.
• Integrity and Transparency – Ethical decision-making and open communication are the foundation of our firm.

We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team.