Licensing Specialist

King County; Seattle (WA); On-site; USD 60,000 - 70,000; Full time

Job summary

King County is seeking a Licensing Specialist to provide accurate guidance on vehicle, vessel, taxi, TNC driver licensing, and related processes. The role requires strong customer service, data entry proficiency, and careful attention to regulatory details.

This on-site position offers interaction with diverse customers and supports a fast-paced office environment. The incumbent will perform data entry, document review for compliance, and process payments while upholding county policies.

Qualifications

• Interpret, apply, and follow rules, regulations, codes, laws, and policies.
• Adapt to change and pursue continuous improvement in daily work.
• Proficient with Microsoft Office and cash handling responsibilities.
• Coordinate many tasks with attention to detail and follow-up.
• Serve King County's diverse community with professionalism.
• Communicate effectively with a wide audience.

Responsibilities

• Provide accurate guidance on licensing requirements by phone, in person, and by mail for vehicles, vessels, taxis, TNC drivers, process servers, and pet licensing.
• Perform production-level data entry, filing, sorting using Word and Excel.
• Examine documents to verify titling/transfer requirements and ensure completeness.
• Inform customers about licensing policies, procedures, codes, and regulations.
• Problem solve with urgency while delivering exceptional customer service.
• Obtain, monitor, and organize data; conduct information searches as needed.
• Collect and reconcile payments and balance daily cash per procedures.
• Contribute to Licensing team with innovative ideas and a can-do attitude.

Skills

Customer service

Communication

Teamwork

Education

Vehicle Licensing Title Certification (DOL)

Tools

Microsoft Word

Microsoft Excel

Job description

Licensing Specialist (Customer Service Specialist III)

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This Licensing Specialist(Customer Service Specialist III) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers. This recruitment is to fill a 6-month term-limited temporary (TLT) position.

Our ideal candidatehas demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, have the ability to identify and develop efficient practices and procedures, and is patient and focused on listening to King County customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, taking initiative and their positive, can-do attitude.

Scope of Job Duties

• Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing;
• Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel;
• Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received;
• Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportationnetwork company (TNC) drivers, pet licensing, and process servers;
• Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail;
• Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed;
• Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures;
• Contribute to the Licensing team by bringing your innovative ideas and can do attitude!

You would be great for this role if you:

• Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances;
• Are comfortable with change and continuous improvement in your daily work;
• Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills;
• Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up;
• Are passionate about serving King County's diverse community;
• Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.

Supplemental Information

• The work week is 40 hours, typically Monday- Friday 8:00 am - 5:00 pm.
• This position is onsite in-office at the King County Customer Service Center.
• This position is overtime eligible and may be mandatory at times.
• This position is represented by the Teamsters Local 117 Administrative Employees union.
• Due to this position's access to sensitive records and systems, the successful candidate will be required to pass a thorough criminal background and reference check.
• Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification desirable.

About The Records and Licensing Services Division (RALS)

RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.

RALS is responsible for:

• Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
• Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
• Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
• Providing internal mail services and physical and electronic records management services to all county agencies
• Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships

RALS is committed to service excellence and building an enduring legacy through continuous improvement. RALS uses Lean practices to improve our operations, programs, public and internal services, and employee safety. We accomplish this through an equity lens, creating a learning environment, and employee engagement.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.