Licensing Specialist

King County, WA; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Retirement benefits

Paid holidays and vacation

Flexible schedules

Job summary

King County is seeking a Licensing Specialist (Customer Service Specialist III) to join the Records and Licensing Services Division for a 6-month term-limited temporary assignment. You will guide customers on licensing needs, process payments, and ensure accuracy in data entry.

The role is onsite at the King County Customer Service Center, Monday–Friday, 40 hours. Strong Excel skills and customer service excellence are essential.

Qualifications

• Ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances.
• Comfort with change and continuous improvement in daily work.
• Intermediate or higher level of expertise with Microsoft Office (especially Excel) and accurate cash handling skills.
• Ability to coordinate a high volume of diverse assignments and multiple priorities with strong attention to detail and follow-up.
• Passion for serving King County's diverse community.
• Excellent communication and customer service skills to effectively engage with a wide audience.

Responsibilities

• Provide accurate guidance on the phone, in person, and by mail for licensing, titling, and related services.
• Perform production-level data entry and administrative tasks using Word and Excel.
• Review documents for state requirements and ensure information is complete and accurate.
• Provide information about licensing policies, procedures, codes, and regulations for vehicles, vessels, and related licenses.
• Solve problems with limited guidance while delivering exceptional customer service.
• Obtain, monitor, and organize data from files, records, or computer systems with high detail.
• Process payments, verify data, and balance daily cash per county/state procedures.
• Contribute innovative ideas and a can-do attitude to the Licensing team.

Skills

Customer service

Data entry

Cash handling

Attention to detail

Communication

Tools

Excel

Job description

Summary

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This Licensing Specialist (Customer Service Specialist III) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers.

This recruitment is to fill a 6-month term-limited temporary (TLT) position.

can-do attitude.

Job Duties

• Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing;
• Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel;
• Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received;
• Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportation network company (TNC) drivers, pet licensing, and process servers;
• Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail;
• Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed;
• Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures;
• Contribute to the Licensing team by bringing your innovative ideas and "can do" attitude!

Experience, Qualifications, Knowledge, Skills

You would be great for this role if you:

• Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances;
• Are comfortable with change and continuous improvement in your daily work;
• Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills;
• Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up;
• Are passionate about serving King County's diverse community;
• Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.

Supplemental Information

• The work week is 40 hours, typically Monday- Friday 8:00 am - 5:00 pm.
• This position is onsite in-office at the King County Customer Service Center.
• This position is overtime eligible and may be mandatory at times.
• This position is represented by the Teamsters Local 117 Administrative Employees union.
• Due to this position's access to sensitive records and systems, the successful candidate will be required to pass a thorough criminal background and reference check.
• Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification desirable.

If you have any questions, please contact Karina Cordova, HR Analyst by e‑mail at [e-mail].

About The Records and Licensing Services Division (RALS)

RALS is a division of the Department of Executive Services. RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities.

RALS Is Responsible For

• Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations
• Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies
• Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County
• Providing internal mail services and physical and electronic records management services to all county agencies
• Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

NOTE:

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.