Licensing Specialist

ADT; Irving (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

ADT is seeking a Licensing Administrator in Springville, UT to process new and renewal license applications and guide staff in regulatory compliance. This role ensures licenses are issued and maintained according to state regulations and internal policies.

The position requires strong organizational skills and the ability to handle confidential information, with daily interaction with internal teams and regulatory agencies. Applicants should be detail oriented and capable of independent judgment.

Qualifications

• High school diploma or GED required; some college preferred.
• Six months experience gathering information from various businesses or governmental entities.
• Familiarity with licensing processes and government regulations is a plus.

Responsibilities

• Ensures that state licenses are obtained and maintained for all positions that require a license.
• Completes applications/renewal forms and ensures accuracy prior to submitting for processing.
• Submits renewal forms and miscellaneous correspondence.
• Receives, researches, and responds to incoming questions/complaints; provides information, explains policies and procedures.
• Tracks application and renewal status and follows up on issues, conflicts and problems.
• Responds to licensing inquiries from company and industry contacts.

Skills

Customer service

Organizational skills

Discretion

Communication

Teamwork

Typing

Education

High school diploma or GED

Some college

Job description

Summary

Processes all new and renewal license applications and provides guidance to licensed business center staff. Ensures that required licenses are issued and properly maintained in accordance with state regulations.

3021255

Candidates must be located in Springville, UT.

Schedule

Monday - Friday 8:00am - 5:00pm (1-hour lunch)

Duties and Responsibilities

• Ensures that state licenses are obtained and maintained for all positions that require a license.
• Completes applications/renewal forms and instructions for completion and ensures accuracy prior to submitting for processing.
• Submits renewal forms and miscellaneous correspondence.
• Receives, researches, and responds to incoming questions/complaints; provides information, explains policies and procedures. Maintains and or creates files/record keeping systems for individual licensing.
• Perform other clerical duties such as filing, faxing, copying, etc.
• Tracks application and renewal status and follows up on issues, conflicts and problems.
• Uses internal programs, and internet sites for recording and verifying license status.
• Responds to licensing inquiries from company and industry contacts.
• Performs legal research and communicate requirements/restrictions to the appropriate teams.
• Maintains licensing files and the integrity of the licensing database.
• Assists with special projects as initiated and supervised by manager.
• Perform all other duties and projects as assigned and approved by the Licensing Manager and leadership.

Knowledge, Skills, and Abilities

Knowledge

• Knowledge of relevant federal and state licensing laws and regulations.
• Knowledge of and a proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
• Knowledge of organization’s products, policies and procedures, and the respective functions of the departments.

Skills

• Excellent customer service skills.
• Must be very organized and detail oriented.
• Requires continuous use of discretion, creativity, independent judgment and/or independent action.
• Self-motivated with a professional attitude.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Strong typing and data entry skills.

Abilites

• Ability to work with confidential information requiring extreme discretion at all times.
• Ability to prioritize and deliver timely results.
• Ability to use office equipment.
• Ability to use discretion and problem analysis.
• Ability to work effectively with others.
• Ability to work as part of a dynamic team and be flexible.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratios, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and to draw and interpret graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands to handle, push, pull or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise level in the work environment is usually moderate.
• Normal office environment.

Minimum Qualifications

• High school diploma or General Education Degree (GED).
• Some college and six months experience gathering information from various businesses or governmental entities and following their procedures for specific documents preferred.

Pay and Benefits Disclosure

The pay range for this role is $14.90 - $24.84 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date July 19th, 2026.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.