Save Team Representative

ADT; Newport (KY); On-site; USD 30,307,000 - 48,216,000; Full time

Job summary

ADT is seeking a Save Sales Representative to handle inbound calls from prospects canceling appointments or installations. You will engage with Security and Smart Home customers to determine needs and offer solutions, using consultative sales skills to explain benefits and close sales.

The role requires empathy, strong communication, and the ability to navigate Windows-based systems, process data changes, and meet monthly goals.

Qualifications

• Language Skills: read and comprehend instructions; write clear explanations and memos; effective questions and concise communication.
• Demonstrate empathy to prospect issues; handle emotionally escalated calls with care.
• Consultative sales skills to explain product benefits, overcome objections, and close sales.
• Reasoning: apply common sense to detailed instructions; adapt to unforeseen situations with integrity.
• Ability to learn client processes, products, and services during training.
• Computer skills to navigate client screens in Windows and input data into automated systems.

Responsibilities

• Maintain expert-level understanding of ADT products, offers, and promotions.
• Provide resolution and close installation for prospects using active problem solving.
• Process data changes and updates to prospective accounts accurately.
• Execute and follow through on promises made to customers.
• Meet or exceed monthly goals; goals may change over time.
• Perform other duties as assigned.

Skills

Sales experience

Customer service

Empathy

Consultative sales

Communication skills

Problem solving

Attention to detail

Technical aptitude

Education

High school diploma or equivalent

Tools

Windows

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

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Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Summary

Save Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.

Duties/Responsibilities

• Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.
• Provide a resolution and close installation for prospects using active problem solving and de-escalation skills.
• Process data changes and updates to prospective accounts accurately and thoroughly
• Execute and follow through on promise made to customer.
• Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.
• Performs other duties as assigned.

Required Skills/Abilities/Certification/Competencies

• Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly.
• Demonstrate empathy and understanding to prospect’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.
• Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.
• Reasoning Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.
• Ability to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.
• Computer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.

Education and Experience

• High school diploma or equivalent.
• Customer Service, Technical Support, Onboarding and/or Call Center experience required.
• General knowledge of sales terminology, concepts, practices, and processes.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must maintain regular and acceptable attendance at such levels as determined at ADT’s sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as ADT determines is necessary or desirable to meet its business needs.
• Must pass Background Check and Drug Screen.

Onsite Requirement: This position you will report to our Newport, KY contact center.

Pay and Benefits Disclosure

The pay range for this role is $11 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date is 9/04/2026. The role is scheduled to start 9/14/2026.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.