Licensing Specialist

Arizona Official Website of State of Arizona; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading state government agency is seeking a Licensing Specialist to manage license requests and provide customer service in a busy call center environment. This role requires strong communication and organizational skills, along with relevant experience in customer service and licensing processes. Join a supportive team that values excellence and service to the community.

Benefits

Comprehensive benefits package

Paid time off for holidays and sick days

Tuition reimbursement up to $5,250 per year

Work-life balance options

Qualifications

• Minimum of three years related experience is required.
• Knowledge of state tax statutes and customer service.

Responsibilities

• Receive, maintain, and process requests for licenses.
• Serve as point-of-contact for taxpayers contacting the Licensing Call Center.

Skills

Verbal communication

Customer service

Mathematical skills

Keyboarding

Interpersonal skills

Organization

Education

High School Diploma or GED

Associates Degree (preferred)

Tools

MS Office Applications

Google Suite

Job description

The Licensing Specialist receives, maintains, and processes requests for licenses, tobacco stamp orders, and bonds. This role serves as the point-of-contact for both online and in-person taxpayers contacting the Licensing Call Center by receiving and processing in-person, phone, email, and written mail requests for License and Registration, Business One Stop, and Peer to Peer Car Sharing.

Job Duties :

Please check out the attached job description for more details!

Job Requirements :

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment
• Minimum of three year related experience

Licenses & Certifications

• None
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of state tax statutes, laws, regulations, rules, and policies

Skills

• Strong verbal, written, and active listening skills
• Strong customer service skills to include conflict de-escalation and resolution techniques
• Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
• Keyboarding / typing at least 40 wpm and 10-key skills
• Effective interpersonal skills and demeanor
• Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Proficiency in the use of the tax reporting system

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work a rotating schedule of being in-office and remote work within the state of Arizona
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
• Ability to learn and apply LEAN concepts, principles, and tools
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preference(s) :

• Associates Degree

Pre-Employment Requirements :

The final candidate will be required to abide by the the following pre-employment checks :

• Employment and Education Verification
• State and Federal Criminal Background Check, including fingerprinting
• If applicable, ASEDRA Authorized Driver Identification Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides a world class comprehensive benefits package including :

• Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).
• A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
• Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
• Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program. For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at :

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