Licensing Services Representative 2 (Bellingham)

State of Washington; Bellingham (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement plans

Job summary

The Department of Licensing (DOL) in Washington State seeks a Licensing Services Representative (LSR2) to join the Bellingham team. In-person position Tue–Sat, handling driver licenses, enhanced licenses, and IDs with a focus on customer service excellence.

You will issue licenses, conduct driving skills assessments, and handle sensitive information with integrity, supported by comprehensive training and opportunities for professional growth within state government.

Qualifications

• U.S. Citizenship required.
• Two years of direct customer service experience.
• Typing speed 30 wpm or greater.
• Ability to use electronic systems and form templates.

Responsibilities

• Verify documents and determine eligibility for licenses/ID cards.
• Perform final review of EDL/EID applications and portfolios.
• Collect licensing fees.
• Approve or deny enhanced applications and issue EDL/EID to eligible applicants.
• Assess customer qualifications (physical, medical, visual) for licensing issuance.
• Travel to other offices as needed, including training.

Skills

Customer service

Data entry

Documentation

Decision making

Job description

Description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity.

This position requires in-person attendance in the Bellingham Driver Licensing Office Tuesday - Saturday

We are currently recruiting for a Licensing Services Representative (LSR2) with amazing customer service skills and reliable work ethic to add to our Bellingham team!

Our Driver Licensing Offices (DLO) live our purpose of “Helping every Washington resident live, work, drive and thrive.” every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile.

Duties

As the face of the Department of Licensing, you will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive. You will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies, procedures and guidelines will be key to your success.

Some Of What You Will Be Doing

• Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.
• Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility.
• Collect DOL licensing fees.
• Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.
• Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance.
• Travel, including relief to other offices and training. Travel may require overnight accommodations.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

Qualifications

What you will bring:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
• Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• A total of two (2) years of direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• Typing speed of 30 wpm or greater.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.
  • experience can be obtained concurrently
• What May Help Set You Apart:
  • One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
  • One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
  • One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
  • Experience performing driver license examiner duties and issuing driver licenses and id’s (any state).

Additional Requirements of Employment

• Verified reliability and malfeasance check for previous five years of employment.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
• This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis, when those offices are short staffed.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Nicole Walters.

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026