Licensing Programs Lead & Customer Service Strategist
DC Government
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Job summary
DC Government in Washington, DC, seeks a qualified professional to lead the review and resolution of complex inquiries through the agency's customer relationship management platform, providing coaching and quality assurance to staff and ensuring policy-aligned responses across multiple channels.
You will analyze operational workflows, develop and implement strategic improvements to enhance service delivery, coordinate daily program operations, and oversee recruitment, onboarding, and ongoing
Job description
DC Government in Washington, DC, seeks a qualified professional to lead the review and resolution of complex inquiries through the agency's customer relationship management platform, providing coaching and quality assurance to staff and ensuring policy-aligned responses across multiple channels.
You will analyze operational workflows, develop and implement strategic improvements to enhance service delivery, coordinate daily program operations, and oversee recruitment, onboarding, and ongoing
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