Licensing Examiner 2 (PCN 082118)

State of Alaska; Juneau (AK); Híbrido; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid telework after probation

Paid leave accrual

Comprehensive health, vision & dental

Descripción de la vacante

State of Alaska in Juneau is seeking a Licensing Examiner 2 to join the Division of Corporations, Business and Professional Licensing. The role focuses on processing license applications, maintaining files, and communicating with licensees in writing and verbally.

You’ll gain experience with the in-house licensing database, support board activities, and work in a busy, customer‑facing environment with hybrid telework options after probation.

Formación

• Integrity and honesty in handling confidential licensing information.
• Strong interpersonal skills to interact with applicants and colleagues.
• Clear oral and written communication for license determinations.
• Ability to read and interpret licensing rules and documents.
• Self-management and attention to detail in a fast-paced environment.

Responsabilidades

• Process and manage applicant license files and documentation.
• Utilize the in‑house licensing database effectively and accurately.
• Communicate with licensees verbally and in writing.
• Assist board staff with board-related tasks and preparation as needed.

Conocimientos

Integrity/Honesty

Interpersonal Skills

Oral & Written Communication

Reading Comprehension

Self-Management

Descripción del empleo

Job Description

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position. The primary duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period.

The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in‑house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board‑related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers.

Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality.
• Participation: We value and recognize the contributions of our staff.
• Quality: We strive for excellence through focus and attention to detail.
• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.

Together, these principles shape how we serve the public and support one another every day.

The Benefits Of Joining Our Team

There is tremendous satisfaction in being part of a team that directly contributes to Alaska’s economic well being and supports public safety by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment, with hybrid‑telework options available after probationary period.

In this role, you will build a strong foundation in professional licensing statutes, regulations, and policies, with opportunities for advancement within the division. You’ll also strengthen your customer service, attention to detail, communication, and computer skills while supporting a broad range of career goals.

The division licenses more than 125 professions across 43 programs from Acupuncturists to Veterinarians making this an exciting opportunity to enhance your skills in a fast paced and meaningful environment. Your next career step may be waiting for you here!

To learn more about the division and its professional licensing programs, visit our website: www.commerce.alaska.gov/web/cbpl.

The Working Environment You Can Expect

The official duty station is located in our main office on the 9th floor of the State Office Building in Juneau. Our office has updated furnishings and is centrally located in downtown Juneau.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self‑motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in‑person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer a flexible 7.5‑hour workday, with schedules typically falling between Monday–Friday, 8:00a.m. and 4:30p.m., and adjustments available within reason. Additional benefits include potential hybrid telework opportunities after the probationary period, paid leave accrual, paid holidays, a comprehensive retirement plan, and competitive health, vision, and dental coverage.

Desired Core Competencies We Are Looking For

• Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Self‑Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.
• Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high‑quality products and services; and remain committed to continuous improvement.
• Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.
• Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and non‑verbal statements and cues appropriately.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to non‑verbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Equivalent To Those Typically Gained By

Examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; preparing written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.

Additional Required Information

If selected for an interview, you will need to bring Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers.

SPECIAL NOTICE

This position may or may not be telework eligible (after an initial training period for a time period of 6‑8 months). Even if telework is approved after the initial training period, the position can be called back into the office full time at the division's or supervisor's discretion.

EDUCATION

If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Work Experience

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465‑4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Karmen Saviers

Administrative Assistant 3

Phone: [phone]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long‑term and short‑term disability
  • Accidental Death and Dismemberment
  • Long‑term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee‑funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year