Licensing Examiner 2

Commerce, Community, and Economic Development; Juneau (AK); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Licensing Examiner 2 position at the Department of Commerce, Community, and Economic Development is based in Juneau, Alaska, with potential hybrid telework after probation. The role handles licensing files, uses the in-house database, and communicates with licensees to ensure accurate and compliant submissions.

Primary duties include serving as the public liaison, supporting board-related tasks, and upholding licensing standards across multiple programs in the division.

Qualifications

• Integrity and honesty in professional work.
• Strong interpersonal skill set and relationship building.
• Clear written and verbal communication abilities.
• Ability to read and interpret technical material.
• Self-management and disciplined work habits.
• Attention to detail and accuracy in licensing processes.

Responsibilities

• Administers licensing files across formats and updates the internal database.
• Communicates with licensees verbally and in writing to collect documentation.
• Ensures submissions meet licensing standards and are complete.
• Assists board staff with preparation for board tasks as needed.
• Serves as a primary contact for the public and liaises with applicants.

Skills

Interpersonal Skills

Oral Communication

Written Communication

Reading Comprehension

Self-Management

Attention to Detail

Job description

Job Description

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position.

The primary duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period.

The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers.

Our work is guided and informed by our beliefs and commitments to:

Respect:

We respect people, value diversity, and are committed to equality.

Participation:

We value and recognize the contributions of our staff.

Quality:

We strive for excellence through focus and attention to detail.

Openness:

We are committed to a culture of teamwork and a willingness to think outside of the box.

Together, these principles shape how we serve the public and support one another every day.

The benefits of joining our team:

There is tremendous satisfaction in being part of a team that directly contributes to Alaska’s economic well being and supports public safety by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment, with hybrid-telework options available after probationary period.

In this role, you will build a strong foundation in professional licensing statutes, regulations, and policies, with opportunities for advancement within the division. You’ll also strengthen your customer service, attention to detail, communication, and computer skills while supporting a broad range of career goals.

The division licenses more than 125 professions across 43 programs from Acupuncturists to Veterinarians making this an exciting opportunity to enhance your skills in a fast paced and meaningful environment. Your next career step may be waiting for you here!

To learn more about the division and its professional licensing programs, visit our website:

www.commerce.alaska.gov/web/cbpl

The working environment you can expect

The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our offices have updated furnishings and are centrally located in downtown Juneau.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self-motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer a flexible 7.5-hour workday, with schedules typically falling between Monday–Friday, 8:00a.m. and 4:30p.m., and adjustments available within reason. Additional benefits include potential hybrid telework opportunities after the probationary period, paid leave accrual, paid holidays, a comprehensive retirement plan, and competitive health, vision, and dental coverage.

Desired core competencies we are looking for:

• Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.
• Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.
• Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.
• Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.

Minimum Qualifications

• Any combination of education and/or experience that provides the applicant with competencies in: Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Equivalent to those typically gained by: Examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; preparing written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.

Additional Required Information

If selected for an interview, you will need to bring: Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers.

SPECIAL NOTICE

This position may or may not be telework