Licensed Store Manager

LensCrafters; Jackson (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

LensCrafters seeks a Store Manager in Jackson, TN to lead daily operations and deliver an outstanding customer experience. You will drive KPIs by aligning the Brand Story with flawless service, coaching the team, and managing store performance.

Responsibilities include training staff, driving KPI actions, hiring engaged teammates, partnering with the Doctor of Optometry, and ensuring safe, compliant store operations and merchandising excellence.

Qualifications

• 4+ years of management or supervisory experience.
• Strong communication and listening skills.
• Ability to analyze operations and drive KPIs.
• Knowledge of optical theory and LensCrafters merchandise.
• Strong math skills for calculations and receipts.
• Ability to train and coach team using company programs.
• Provide exceptional customer service.

Responsibilities

• Provide unsurpassed customer service to LensCrafters customers.
• Train and coach the team using company programs.
• Analyze reports and implement actions to improve KPIs (NPS, sales, customer counts, labor).
• Attract and hire a highly engaged team.
• Partner with the Doctor of Optometry to elevate customer and patient experience.
• Guide the team to flawless operational, inventory and visual execution.
• Maintain safety programs per company standards.

Skills

Team leadership

Customer service

Sales skills

Communication

Training & coaching

Education

High School diploma

College degree

Tools

Cash register

Computers

Calculators

Job description

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and fun working environment

Basic Qualifications

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Total Rewards

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Employees may also be offered a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.