Store Manager LensCrafters Moore

LensCrafters; Norman (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive bonus

Commission plan

Employee discounts

Healthcare benefits

Retirement savings

Job summary

LensCrafters is seeking a Store Manager to lead the team and deliver key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

You will attract and hire engaged staff, partner with the Doctor of Optometry, and guide operations to meet safety and service standards while maintaining a FUN working environment and exceptional customer care.

Qualifications

• Minimum 4+ years in management/supervisory roles.
• Experience driving KPIs and customer service excellence.
• Familiarity with retail operations and visual standards.

Responsibilities

• Ensure unsurpassed customer service by LensCrafters team.
• Provide coaching and training using company programs.
• Analyze reports to improve store KPIs (NPS, sales to plan, customer count).
• Hire and maintain an engaged team aligned with brand standards.
• Collaborate with the Doctor of Optometry to enhance customer and patient experience.
• Lead store operations, inventory, and visual tasks per guidelines.

Skills

Store management

Customer service

Team leadership

KPI analysis

Communication

Sales skills

Education

College degree

Tools

POS systems

LC Dashboard

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products.

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including;
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social background, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.