Store Manager

LensCrafters; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

LensCrafters in Tampa, Florida is seeking a Store Manager to lead operations and enhance customer service. The role involves managing a team, ensuring operational excellence, and driving key performance indicators.

The ideal candidate has 4+ years management experience and a strong background in customer service and retail. Responsibilities include training staff, analyzing performance metrics, and collaborating with healthcare professionals.

A High School diploma is mandatory, while a college degree is preferred. Join us to provide incredible optical solutions and a fun working environment.

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Strong math skills and ability to manage time under deadlines.

Responsibilities

• Ensure customer service excellence and team training.
• Analyze reports to improve store KPIs.
• Partner with Doctor of Optometry for enhanced customer experience.

Skills

Customer Service

Management Experience

Team Building

Negotiation Skills

Sales Skills

Education

High School Diploma or equivalent

College Degree or equivalent

Job description

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.