Licensed Sales Agent

Wipro; Tampa (FL); On-site; USD 33,000 - 76,000; Full time

Job summary

Wipro in Tampa, FL is seeking a Licensed Sales Agent to assist customers with inquiries including policy information, enrollment, benefits, billing, and cross-selling ancillary products. You will take inbound and make outbound calls to warm leads, conduct probing to create customer need, describe benefits, follow processes, document systems, and strive to hit sales and call-center goals.

Requirements include HS Diploma or GED, valid health insurance license, ongoing CE requirements, strong

Qualifications

• HS Diploma or GED required.
• Valid health insurance license with CE requirements.
• Experience in a call center and strong communication skills.

Responsibilities

• Take inbound calls and make outbound calls to warm/hot leads.
• Engage customers with active listening and probing to uncover needs.
• Describe benefits and features for product lines.
• Follow documented processes and guidelines.
• Document systems to ensure accurate tracking.
• Achieve sales and call center goals.

Skills

Active listening

Sales experience

Communication skills

Call center

MS Office

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.ÂÂ

Do

• Take inbound calls & make outbound calls to warm/hot leads.ÂÂ
• Have interactive conversations with prospective and existing customers to showcase your active listening skillsÂÂ
• Effectively create customer need by conducting various probing techniques.ÂÂ
• Accurately describe benefits and features for all available product lines.ÂÂ
• Follow documented processes and guidelines.ÂÂ
• Document systems properly to ensure accurate tracking and accountability.ÂÂ
• Achieve all sales and call center goals.ÂÂ

ÂÂQualifications

• HS Diploma or GED required.ÂÂ
• Valid insurance license with health component.ÂÂ
• Current continuing education requirements for license must be metÂÂ
• Knowledge of successful selling techniques.ÂÂ
• Excellent oral and written communication skills.ÂÂ
• Must have an enthusiastic, flexible and assertive personality.ÂÂ
• Experience in a call center.ÂÂ
• Ability to sit for long periods of time.ÂÂ
• PC literate. Knowledge of Microsoft Office Suite Products is a plusÂÂ
• Must be comfortable in a competitive goals driven sales environment.ÂÂ
• Must demonstrate multi-tasking and critical thinking skills regularly.ÂÂ
• Passion for helping people and developing strong sales relationshipsÂÂ
• Conduct yourself in a professional manner at all timesÂÂ
• Good attendance is a must.ÂÂ
• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÂÂ
• Ability & flexibility to troubleshoot any connectivity issues with your local ISPÂÂ
• A private home workspace where customer information can remain secureÂÂ
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Job description:
Job Description

Role Purpose

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.ÂÂ

ÂÂ

Do

• Take inbound calls & make outbound calls to warm/hot leads.ÂÂ
• Have interactive conversations with prospective and existing customers to showcase your active listening skillsÂÂ
• Effectively create customer need by conducting various probing techniques.ÂÂ
• Accurately describe benefits and features for all available product lines.ÂÂ
• Follow documented processes and guidelines.ÂÂ
• Document systems properly to ensure accurate tracking and accountability.ÂÂ
• Achieve all sales and call center goals.ÂÂ

ÂÂQualifications

• HS Diploma or GED required.ÂÂ
• Valid insurance license with health component.ÂÂ
• Current continuing education requirements for license must be metÂÂ
• Knowledge of successful selling techniques.ÂÂ
• Excellent oral and written communication skills.ÂÂ
• Outstanding customer service skillsÂÂ
• Must have an enthusiastic, flexible and assertive personality.ÂÂ
• Experience in a call center.ÂÂ
• Ability to sit for long periods of time.ÂÂ
• PC literate. Knowledge of Microsoft Office Suite Products is a plusÂÂ
• Must be comfortable in a competitive goals driven sales environment.ÂÂ
• Must demonstrate multi-tasking and critical thinking skills regularly.ÂÂ
• Passion for helping people and developing strong sales relationshipsÂÂ
• Conduct yourself in a professional manner at all timesÂÂ
• Good attendance is a must.ÂÂ
• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.ÂÂ
• Ability & flexibility to troubleshoot any connectivity issues with your local ISPÂÂ
• A private home workspace where customer information can remain secureÂÂ

ÂÂ

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏ Deliver
ÂÂNoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Expected annual range is from $33,000.00 to$76,000.00 and expected hourly pay for this role is $27/hr.Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Applications from people with disabilities are explicitly welcome.