Licensed Property & Casualty Client Support Agent

Jobtailor; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Des Moines, IA seeks an experienced customer support specialist to handle inbound calls and follow up on online applications. You will assist with policy questions, billing inquiries, and accurate documentation while navigating multiple systems.

The role emphasizes one-call resolution, strong communication, and a team-first mindset to drive customer satisfaction, retention, and growth in a collaborative environment.

Qualifications

• Customer service or call center experience required.
• Property & casualty experience preferred.
• Active Property & Casualty license required; personal lines not accepted.
• Strong communication, problem-solving, and organizational skills.
• Dependability and a team-first mindset.

Responsibilities

• Provide prompt, professional inbound customer support focused on one-call resolution.
• Handle inbound calls and follow up on online applications.
• Assist customers with policy questions about coverage, billing, and clarification.
• Document customer interactions accurately and enter inbound leads promptly.
• Navigate multiple systems while multitasking among calls and follow-ups.
• Contribute to customer satisfaction, retention, and growth within a team-focused culture.

Job description

Jobtailor in Des Moines, IA seeks an experienced customer support specialist to handle inbound calls and follow up on online applications. You will assist with policy questions, billing inquiries, and accurate documentation while navigating multiple systems.

The role emphasizes one-call resolution, strong communication, and a team-first mindset to drive customer satisfaction, retention, and growth in a collaborative environment.