Client Services Agent: One-Call Resolution (P&C Licensed)

Jobtailor

Iowa (LA)

On-site

USD 38,000 - 58,000

Full time

13 days ago

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Job summary

Jobtailor is seeking a dedicated insurance customer support specialist in the United States. You will handle inbound calls, assist with policy questions on coverage and billing, and follow up on online applications, ensuring accurate documentation across multiple systems.

The role emphasizes prompt, professional service, dependability, and a team-oriented approach to drive customer satisfaction and growth.

Qualifications

Customer service or call center experience (property & casualty experience preferred).
Active Property & Casualty license required.
License must be general or commercial lines; personal lines are not accepted.
Comfort handling inbound calls and working across multiple systems.
Strong communication, problem-solving, and organizational skills.
Dependability and a team-first mindset.

Responsibilities

Provide prompt, professional support with a focus on one-call resolution.
Handle inbound calls and follow up on online applications.
Assist customers with policy questions related to coverage, billing, and general clarification.
Accurately document interactions and enter inbound leads in a timely manner.
Navigate multiple systems while multitasking between calls, documentation, and follow-ups.
Contribute to a team-focused culture centered on customer satisfaction, retention, and growth.