Licensed Practice Manager

AEG Vision; Grove City (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Licensed Practice Manager to lead their team in providing exceptional patient care and driving business success. This role emphasizes a 'people first' approach, focusing on coaching and mentoring staff while ensuring the delivery of quality eye care services. You'll be responsible for improving practice performance, managing operational challenges, and fostering a collaborative environment. If you are passionate about leadership and patient care, this opportunity offers a chance to make a significant impact in a supportive and innovative workplace.

Benefits

401(k) with match

Medical, Dental, Life, STD, LTD insurance

Vision Service Plan

Employee Vision Discount Program

HSA/FSA options

PTO and Paid Holidays

Qualifications

• 3-5 years of leadership experience in a professional setting.
• State Licensure and Optical dispensing experience required.

Responsibilities

• Lead and develop a collaborative team to enhance practice performance.
• Ensure exceptional patient service and experience through the Acuity Way.
• Analyze daily sales and implement solutions to achieve financial goals.

Skills

Leadership

Analytical Skills

Communication Skills

Optical Dispensing

Education

Business Degree in Hospitality or related field

Optician Certification

Job description

Description

The Licensed Practice Manager (LPM) has accountability for all aspects of the location's business operations. As a 'people first' organization, the PM champions their team through development programs such as coaching, mentoring, and performance management. They create memorable experiences for patients, are responsible for driving top-line sales, increasing margins, controlling payroll expenses, and boosting profitability to meet the company's overall business objectives. The PM works directly with staff and OD partners to ensure the delivery of professional eye exams, medical services, quality product selection, acceptance of vision insurance plans, and exceptional patient service. The ideal candidate will be passionate about people, patient care, and embody the 'Acuity Way.'

Responsibilities

1. Apply leadership, creative thinking, and analytical skills to improve individual practice performance and resolve operational issues.
2. Build an effective, collaborative team to achieve results.
3. Address the practice’s unique strengths and challenges with clear objectives, strategies, and plans.
4. Establish clear objectives for staff, communicate expectations effectively, and set high performance standards.
5. Set the standard for remarkable patient service and experience, utilizing the Acuity Way.
6. Identify and recruit top talent aligned with AEG’s values for long-term sustainability.
7. Custom fit glasses and precisely place prescriptions in lenses.
8. Collect eye and face measurements to ensure proper fit.
9. Interpret prescriptions written by optometrists and ophthalmologists.
10. Collaborate with the District Manager to achieve and exceed financial plans.
11. Learn quickly and adapt to new challenges, working towards creative solutions.
12. Maintain a relentless focus on results and the development of others, sharing best practices within the AEG platform.
13. Be a versatile learner, open to change and new ideas.
14. Utilize resources efficiently to accomplish tasks and goals through superior service.
15. Review daily sales, identify gaps, and implement solutions to close them.
16. Reinforce the practice's selling strategy and the Acuity Way.
17. Protect the company through loss prevention strategies.
18. Partner with Human Resources to ensure employee adherence to company policies.

Qualifications

• 3-5 years of professional experience with leadership responsibilities.
• State Licensure.
• Optical dispensing experience.
• Business Degree in Hospitality, Business, or related management field.
• Excellent verbal and written communication skills.
• Optician Certification.

Benefits

• 401(k) with match.
• Medical, Dental, Life, STD, LTD insurance.
• Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSA options.
• PTO and Paid Holidays.

*Benefits are applicable to full-time employees only.

Physical Demands

• This position requires the ability to communicate effectively, utilize necessary equipment, and move about the office as needed.