Licensed P&C Customer Service Representative-Full Benefits

NGE Sports; Medford (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Group health, dental, vision insurance

Retirement plan with company match

Career progression track

Generous vacation and sick pay

Job summary

Insurance Lounge in Medford, OR is hiring a Customer Service Representative to engage clients in a hybrid insurance service role. You will respond to inquiries, support agents with appointments and renewals, and help inform clients about coverage options.

The position requires Oregon P&C licensure, strong communication, and comfort with technology in a fast-paced environment. Open seven days a week with a client-focused approach.

Qualifications

• Client-facing customer service experience, preferably in insurance.
• Valid P&C Oregon license and prior licensed insurance experience.
• Proficiency in multitasking in a fast-paced, deadline-driven environment.
• Competence with MS Office, CRM systems, and multi-line phone systems.
• Aptitude for prioritizing workloads and managing calls/walk-ins.
• Capacity to work independently and complete tasks efficiently.
• Expertise in explaining coverage details and recommendations.
• Positive, motivated attitude with comfort using technology.

Responsibilities

• Respond to client requests online and by phone professionally and promptly.
• Assist agents with appointments, renewals, and new sales.
• Conduct outreach to current and prospective clients.
• Maintain accurate client records in the database.
• Handle day-to-day client questions on claims, eligibility, enrollment, and rates.
• Produce high-quality informational materials for clients.

Skills

Customer service

Insurance knowledge

Multitasking

Tech savvy

Clear communication

Independence

Coverage explanations

Positive attitude

Education

P&C Oregon license

Tools

MS Office

CRM systems

Phone systems

Job description

Customer Service Representative – Medford, OR

Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

• Open 7 days a week
• No-commission salespeople
• Access to quotes from over 100 insurance companies
• Flexible shopping: independently or with a licensed agent
• One of the nation’s fastest-growing insurance agencies

Your Role:

• Respond to client requests online and by phone professionally and promptly
• Assist agents with appointments, renewals, and new sales
• Conduct outreach to current and prospective clients
• Maintain accurate client records in the database
• Handle day-to-day client questions on claims, eligibility, enrollment, and rates
• Produce high-quality informational materials for clients

What We’re Looking For:

• Client-facing customer service experience, preferably in insurance
• Valid P&C Oregon insurance license and prior licensed insurance experience
• Proficiency in multitasking in a fast-paced, deadline-driven environment
• Competence with MS Office, CRM systems, and multi-line phone systems
• Aptitude for prioritizing workloads and managing calls/walk-ins
• Capacity to work independently and complete tasks efficiently
• Expertise in explaining coverage details and recommendations
• Positive, motivated attitude with comfort using technology

Benefits:

• Group health, dental, and vision insurance
• Retirement plan with company match
• Career progression track
• Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.