Licensed Optician - Groat Eyecare Associates

EssilorLuxottica; Greensboro (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the eyewear industry! As a Licensed Optician, you'll deliver exceptional customer service and expertly crafted eyewear, ensuring every customer leaves satisfied. You'll work closely with a passionate team, utilizing the latest technology to meet diverse customer needs. This role offers a chance to thrive in a dynamic environment, where your contributions directly impact patient care and community engagement. Embrace the opportunity to grow in a company that values innovation and excellence in eye care.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• High School diploma or equivalent with state licensure required.
• Experience in optical dispensing and strong customer service skills.

Responsibilities

• Welcome customers and set expectations for service.
• Custom fit glasses and accurately place prescriptions.

Skills

Customer Service Skills

Optical Dispensing Experience

Basic Math Skills

Technology Familiarity

Selling Skills

Education

High School Graduate or Equivalent

State Licensure

Tools

POS Systems

Computers

Tablets

Job description

Requisition ID: 882214

Store #: 00P460 Groat Eyecare

Position: Full-Time

Benefits/Incentive Information

Vision Associates is the nation's leading optical dispensary management & consulting company. Our mission is to provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients, our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry. Discover more by following us on LinkedIn!

Role Overview: Licensed Optician

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds expectations.

Major Duties & Responsibilities

1. Welcome all customers, set expectations with customers
2. Custom fit glasses and precisely place prescriptions in lenses
3. Act as a leader in optical acumen
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
5. Assist team with complex product needs & prescriptions
6. Use technology accurately and thoroughly despite time pressure & customer volume, demonstrate exceptional product knowledge, and use appropriate tools
7. Be proactive, explore root causes of issues, think forward, ensure customer satisfaction & expectations are exceeded, and be solution-driven
8. Multi-task, prioritize, and manage time effectively with competing priorities
9. Strive to achieve exceptional results on Brand KPIs & competencies
10. Maintain store appearance, keep store clean, attractive & organized
11. Report safety opportunities; demonstrate safe work practices
12. Be resourceful, self-motivated with a desire for continual learning, improvement & results
13. Adhere to company policies & procedures, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use & carry an iPad/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts. In addition, you may be offered a competitive bonus and/or commission plan, which complements a total rewards package.

Upon request and in accordance with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request accommodations, contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity, or other protected characteristics. Native Americans in the US receive preference in accordance with Tribal Law.