Licensed Optician: Customer‑Focused Eyewear Specialist

Nationalvision1; Bartlett (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k with company match

Stock purchase plan

Flex Spending Account

Generous Paid Time Off & Holidays

Parental leave

Employee eyewear discount

Overtime pay when applicable

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

Nationalvision1 is seeking an experienced optician support professional to assist customers with eyewear and contact lens dispensing, including insertion/removal training. The role emphasizes service excellence, accuracy in patient records, and proactive order follow-up.

You will help meet store goals, maintain inventory and merchandising standards, and uphold safety and company policies. Mentorship of Apprentice Opticians is possible where law permits.

Qualifications

• Active dispensing license as required by state
• 3+ years related experience or training
• Retail experience is a plus
• Strong customer service and clear communication

Responsibilities

• Assist customers with eyeglass and contact lens dispensing, including insertion/removal training.
• Deliver exceptional customer service while meeting sales goals and company objectives.
• Maintain accurate patient records and manage order follow-up, including notifications and weekly outreach.
• Support quality and safety by following standards and company policies to reduce remakes.
• Maintain inventory, merchandising standards and a clean, organized work environment.
• Mentor Apprentice Opticians as permitted by law.

Skills

Customer service

Sales skills

Communication

Multitasking

Mentoring

Job description

Nationalvision1 is seeking an experienced optician support professional to assist customers with eyewear and contact lens dispensing, including insertion/removal training. The role emphasizes service excellence, accuracy in patient records, and proactive order follow-up.

You will help meet store goals, maintain inventory and merchandising standards, and uphold safety and company policies. Mentorship of Apprentice Opticians is possible where law permits.