Licensed Optician — Customer Care & Growth

National Vision, Inc.; Bartlett (TN); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

401k retirement savings with company 


Flex Spending Account

Generous Paid Time Off & Company 
Holi

Parental leave

Employee eyewear discount

Overtime pay when applicable

Short- and Long-Term Disability

Life Insurance

College scholarship program

Job summary

America’s Best, part of National Vision, is seeking an Optician to help customers see and look their best. You’ll assist with eyeglass and contact lens dispensing, including training on lens insertion and education, while delivering outstanding service.

You’ll maintain patient records, manage order follow-up, and participate in inventory and merchandising. You’ll also help reduce remakes, follow safety standards, and mentor Apprentice Opticians as allowed by law to support store performance.

Qualifications

• Active dispensing license as required by the state.
• 3+ years related experience or training.
• Strong customer service and clear communication abilities.
• Confident selling skills with the ability to meet store goals.
• Organized, detail-minded, and able to multitask in a busy setting.
• Professional, friendly, and comfortable working with a variety of people.

Responsibilities

• Assist customers with eyeglass and contact lens dispensing, including training on contact lens insertion and removal.
• Deliver exceptional customer service while meeting sales goals and company objectives.
• Maintain accurate patient records and manage order follow-up, including customer notifications and weekly outreach.
• Support quality and operational excellence by reducing remakes, following safety standards, and adhering to company policies.
• Maintain inventory control, merchandising standards, and a clean, organized work environment.
• Mentor Apprentice Opticians as permitted by law.

Skills

Customer service

Communication

Sales skills

Multitasking

Attention to detail

Professional demeanor

Education

Dispensing license by state

Job description

America’s Best, part of National Vision, is seeking an Optician to help customers see and look their best. You’ll assist with eyeglass and contact lens dispensing, including training on lens insertion and education, while delivering outstanding service.

You’ll maintain patient records, manage order follow-up, and participate in inventory and merchandising. You’ll also help reduce remakes, follow safety standards, and mentor Apprentice Opticians as allowed by law to support store performance.