Licensed Optician - Custom Fits & Legendary Service

For Eyes; Corte Madera (CA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Retirement savings

Job summary

For Eyes in Corte Madera, CA is seeking a Licensed Optician to deliver exceptional customer service and expertly fit high‑quality eyewear to meet each patient’s vision needs.

The role emphasizes precise measurements, lens selection, and strong product knowledge while maintaining brand standards. This full‑time position offers opportunities to grow within a national eyewear retailer and participate in a supportive team environment.

Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators

Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi‑task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self‑motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%‑100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Skills

Customer service

Communication

Team player

Selling skills

Eyewear product knowledge

Education

High School diploma or equivalent

State Licensure

Tools

POS system

iPad/tablet

Job description

For Eyes in Corte Madera, CA is seeking a Licensed Optician to deliver exceptional customer service and expertly fit high‑quality eyewear to meet each patient’s vision needs.

The role emphasizes precise measurements, lens selection, and strong product knowledge while maintaining brand standards. This full‑time position offers opportunities to grow within a national eyewear retailer and participate in a supportive team environment.