Licensed Optician - Columbus, OH - LensCrafters

Certification TOGAF; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Retirement plan/401(k)

Paid time off

Job summary

LensCrafters is seeking a Licensed Optician to deliver exceptional customer service and expertly fit eyewear. You will take measurements, load prescriptions, and ensure quality and fit, while leveraging store technology and product knowledge.

The role requires state licensure, optical dispensing experience, and strong math and communication skills. Join a team focused on brand standards, customer satisfaction, and ongoing professional growth.

Qualifications

• High School diploma or equivalent required.
• State Licensure for Opticianry required.
• Experience dispensing eyewear and fitting frames preferred.
• Strong customer service, communication and team-building skills.
• Familiarity with current eyewear merchandise and fashion trends.
• Basic math skills and comfortable with POS and calculators.
• Proficient with iPad/tablet and retail tech tools.
• Willingness to embrace new technology and changes.

Responsibilities

• Greet customers and set expectations.
• Custom fit glasses and place prescriptions accurately.
• Lead with optical knowledge and customer service excellence.
• Take and record measurements, adjust eyewear precisely.
• Assist team with complex product needs and prescriptions.
• Use technology confidently under time pressure and high volume.
• Strive to meet Brand KPIs and maintain store standards.
• Maintain store appearance and organize inventory.
• Report safety concerns and follow safe work practices.
• Learn continually, improve, and deliver results.

Skills

Customer service

Communication

Teamwork

Math skills

Fashion awareness

Tech savvy

Ability to multi-task

Attention to detail

Education

High School diploma or equivalent

State Licensure

Optical dispensing experience

Tools

POS systems

iPad/tablet

Job description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self‑motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Benefits & Compensation

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Compliance

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.