Licensed Optician (AK) Full and Part Time Multiple Locations in AK

Eyemart Express; Juneau (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyemart Express in Alaska seeks a Licensed Optician to assist customers in selecting frames, lenses, and coatings and to ensure accurate prescription data for the lab. The role dispenses completed glasses and requires an active optician license in Alaska.

The position emphasizes great customer service, high-velocity service, and adherence to HIPAA policies within a fast-paced retail environment. Opportunities for growth exist as Eyemart Express expands across stores nationwide.

Qualifications

• Must have a current AK state license as an optician.
• Experience in the optical industry is required.

Responsibilities

• Provide exceptional customer service
• Maintain knowledge of sales, promotions, and policies
• Process payments and refunds using in-house POS
• Perform administrative tasks as assigned
• Process insurance claims
• Maintain up-to-date knowledge of products
• Create and maintain patient files per HIPAA rules
• Input patient information into the system
• Assess patient needs and suggest frames and lenses
• Take pupillary distance measurements
• Prepare lab work orders with complete details
• Select and pull lenses per work order
• Inspect and adjust glasses for fit
• Educate patients on glasses care
• Adjust/repair frames and replace parts
• Price and stock merchandise

Skills

Stand for long

Lifting up to 25 lbs

Hand-eye coordination

Read prescription

Clear communication

Multi-tasking

Problem solving

Time management

Customer service

Teamwork

Education

High School Diploma or GED

Optical industry experience with AK license

Job description

Licensed Optician

This is for full and part time positions.

Are you looking for a career that will bring you "home?" A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!

Licensed Optician

This is for full and part time positions.

Are you looking for a career that will bring you "home?" A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!

One of the nation's TOP optical companies, Eyemart Express is seeking candidates with a current AK State License and an optical background for an optician position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we're growing every year with new stores opening throughout the country. Your career growth potential is endless! So, if you're looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you.

Job Description

The Licensed Optician will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Licensed Optician will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Licensed Optician is responsible for dispensing the glasses to the patient. In this specialized role, we are looking for candidates who already have their licensure to be a certified optician.

Duties And Responsibilities

• Provide exceptional customer service
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
• Compute and process payment transactions/refunds using in-house Point of Sale system
• Perform other administrative tasks as assigned
• Process insurance claims
• Maintain up-to-date knowledge of products
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into computer system
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
• Take necessary measurements (i.e. measuring the patient's pupillary distance)
• Prepare work order for lab ensuring all pertinent information is listed
• Pull correct lenses according to work order specifications
• Inspect final product for accuracy; adjust completed glasses to fit patient
• Educate patient on how best to care for their glasses
• Adjust/repair damaged frames, replace nose pads and missing screws
• Price, stock and straighten merchandise

Education And Experience Requirements

• High School Diploma or GED
• Experience working in the optical industry is required, as well as a current state License

Skills And Abilities

• Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
• Ability to lift, carry, push, and/or pull up to approximately 25 lbs
• Must possess excellent hand-eye coordination and fine motor skills
• Ability to operate basic office equipment
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to correctly read and interpret prescription specifications
• Ability to multi-task
• Ability to identify and solve problems, and facilitate problem solving
• Attention to detail
• Time management skills
• Ability to deal with stressful situations such as dissatisfied customers
• Ability to establish and maintain effective working relationships with fellow employees

Working Environment

• Work is performed primarily in an indoor retail store setting
• High level of interaction with general public
• Work is independent and with patients
• Environment is often fast-paced and deadline oriented
• Work with small manual tools (screwdriver, pliers, etc.) on a regular basis
• Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.