Optical Retail Sales Associate FT San Antonio/Austin Area

Eyemart Express; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training provided

Job summary

Eyemart Express is hiring an Optical Retail Sales Associate in San Antonio. The role focuses on helping patients select frames, lenses, and coatings while ensuring precise measurements for grinding and fitting. You will dispense glasses and provide excellent service in a fast-paced, growth-minded environment.

We welcome candidates with retail experience; optical industry experience is a plus. Training is provided to help you succeed and grow with Eyemart Express across multiple locations.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Experience in the optical industry preferred.

Responsibilities

• Provide exceptional customer service to walk-in patients.
• Compute and process payment transactions/refunds using the POS.
• Process insurance claims and handle transactions per policy.
• Take necessary measurements for lenses and frame fit.
• Dispense glasses to patients after final checks.
• Maintain up-to-date product knowledge and promotions.
• Input customer information and manage patient files per HIPAA.
• Inspect final product for accuracy and adjust glasses as needed.
• Educate patients on eyewear care and maintenance.
• Price, stock and straighten merchandise.

Skills

Customer service

Sales ability

Communication

Stand for long periods

Prescription reading

Teamwork

Education

High School Diploma or GED

Tools

In-house POS system

Job description

Optical Retail Sales Associate Full Time

Optical Retail Sales experience is preferred but not required. We are willing to train.

Are you looking for a career that will bring you "home?" A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!

One of the nation's TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we're growing every year with new stores opening throughout the country. Your career growth potential is endless!

So, if you're looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of.

Job Description

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Duties And Responsibilities

• Provide exceptional customer service
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
• Compute and process payment transactions/refunds using in-house Point of Sale system
• Perform other administrative tasks as assigned
• Process insurance claims
• Maintain up-to-date knowledge of products
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into computer system
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation
• Take necessary measurements
• Prepare work order for lab ensuring all pertinent information is listed
• Pull correct lenses according to work order specifications
• Inspect final product for accuracy; adjust completed glasses to fit patient
• Educate patient on how best to care for their glasses
• Adjust/repair damaged frames, replace nose pads and missing screws
• Price, stock and straighten merchandise

Education And Experience Requirements

• High School Diploma or GED
• Experience working in retail, customer service, or sales
• Experience working in the optical industry is preferred

Skills And Abilities

• Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
• Ability to lift, carry, push, and/or pull up to approximately 25 lbs
• Must possess excellent hand-eye coordination and fine motor skills
• Ability to operate basic office equipment
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to correctly read and interpret prescription specifications
• Ability to multi-task
• Ability to identify and solve problems, and facilitate problem solving
• Attention to detail
• Time management skills
• Ability to deal with stressful situations such as dissatisfied customers
• Ability to establish and maintain effective working relationships with fellow employees

Working Environment

• Work is performed primarily in an indoor retail store setting
• High level of interaction with general public
• Work is independent and with patients
• Environment is often fast-paced and deadline oriented
• Work with small manual tools (screwdriver, pliers, etc.) on a regular basis
• Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.