Licensed Optician

TieTalent; Thomasville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity to earn bonuses

Comprehensive benefits package

401(k) with competitive match

Accrue PTO and paid holidays

Job summary

A leading optical service provider in North Carolina is seeking a Licensed Dispensing Optician to provide high-quality vision care. You will analyze prescriptions, assist patients with eyewear selection, and ensure oversight of all prescriptions. The ideal candidate must be State Board Certified with 2-5 years of experience in a similar environment. This position offers competitive benefits and opportunities for career growth.

Qualifications

• Must be State Board Certified Licensed Dispensing Optician.
• 2-5 years of related eyewear experience.
• Strong communication skills (oral and written).

Responsibilities

• Provide exceptional customer service to patients.
• Guide patients in eyewear selection using product knowledge.
• Maximize sales with promotional strategies.

Skills

Customer service

Optical knowledge

Communication skills

Multi-tasking ability

Sales ability

Education

State Board Certification

AA or BA/BS in related field

Tools

Pupillometer

Lensometer

Job description

Overview

As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. The LDO fits, measures, and adjusts eyeglasses to meet patients’ needs and expectations and solves any difficulty a patient may experience regarding vision care. The LDO is responsible for providing oversight on all prescriptions throughout the office.

Responsibilities

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs
• Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient
• Converse with patients to analyze and assess patient’s vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales by using the company’s best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc.
• Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits
• Understand the company’s cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx"))
• Focus on all company Key Patient Indicators
• Educate patient on the adaptation of new Rx’s and care of lenses
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements
• Promise accurate delivery and turnaround times meeting the patients’ needs. Immediately notify patient of any delays of delivery times
• Understand all promotions, coupons and third-party programs available through MyEyeDr.
• Conduct “Care Calls” on a daily basis to patients who received their eyewear one week prior
• Use lensometer to neutralize, verify and make a final inspection of eyewear
• Notify and re-notify patients when eyeglasses are complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up. Inform management of any job held over 30 days
• Clean and merchandise displays on a daily basis, displaying effective merchandise at all times
• Place all returns in their proper bins
• Perform preliminary testing for patients, as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend all office meetings
• Participate in all training opportunities offered by MyEyeDr.
• Other duties, as assigned

Qualifications

• Must be State Board Certified Licensed Dispensing Optician
• AA or BA/BS in related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences
• Strong comfort level with optical and lens related concerns
• Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met
• Proficiency in utilization of automated equipment and systems standard to the optometry industry

Benefits

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

About MyEyeDr.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

IND-LDO