Licensed Optician

TieTalent; Danbury (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth and development training

Opportunity to earn bonuses

Comprehensive benefits package

401(k) with company match

PTO and paid holidays

Job summary

An optical care provider in Connecticut is seeking a Licensed Optician to deliver exceptional patient care and oversee eyewear fitting. The ideal candidate will have 2-5 years of experience in a similar role, along with strong communication skills and the ability to build patient relationships. This position offers a comprehensive benefits package and opportunities for bonuses. Applicants should be state certified and comfortable in a retail environment.

Qualifications

• State Board Certified Licensed Dispensing Optician required.
• 2-5 years of related eyewear experience in a similar office.
• Proven ability to establish positive patient rapport.

Responsibilities

• Provide exceptional customer service to patients.
• Guide patients in eyewear selection and assist with fitting.
• Maximize sales and explain insurance benefits.

Skills

Customer service

Optical knowledge

Communication skills

Multi-tasking

Education

AA or BA/BS in related field

Tools

Lensometer

Pupillometer

Job description

Overview

Licensed Optician role at MyEyeDr. As a Licensed Dispensing Optician (LDO), you will analyze prescriptions to provide the highest quality vision care to our patients. The LDO fits, measures, and adjusts eyeglasses to meet patients’ needs and expectations and resolves any vision‑care issues. The LDO provides oversight on all prescriptions throughout the office.

Responsibilities

• Provide patients with exceptional customer service by understanding and assisting their needs
• Guide and assist patients in eyewear and frame/lens selection using knowledge of product lines and options
• Converse with patients to analyze and assess vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales using the company’s standard sales concepts and promotions for products (e.g., anti-reflective coating, poly, warranties, second pairs, backup eyewear)
• Maximize insurance plans for patients and explain benefits
• Understand cost of goods and retail fee schedules; use this knowledge to address “walking Rx” concerns
• Focus on company Key Patient Indicators
• Educate patients on adaptation to new prescriptions and care of lenses
• Use pupillometer, PD ruler, and other technical aids for proper fit and measurements
• Ensure accurate delivery and turnaround times; notify patients of delays
• Understand promotions, coupons, and third‑party programs available
• Make care calls to patients who recently received eyewear
• Use lensometer to neutralize, verify, and perform final inspection of eyewear
• Notify patients when eyeglasses are complete for dispensing; fit and adjust eyewear
• Ensure product pricing is accurate; monitor jobs waiting for pickup
• Maintain clean and merchandise displays; place returns in proper bins
• Perform preliminary testing for patients as needed; process payments; help maintain office appearance
• Attend meetings and participate in training opportunities; perform other duties as assigned

Qualifications

• State Board Certified Licensed Dispensing Optician
• AA or BA/BS in related field is desirable
• 2-5 years of related eyewear experience in a similar office
• Proven success in a retail/office environment addressing diverse customer requirements
• Strong comfort with optical and lens-related concerns
• Ability to oversee, understand, and describe multiple prescriptions daily
• Proven ability to establish positive patient rapport and build relationships
• Strong communication skills (oral and written); ability to manage priorities in a fast-paced environment
• Ability to multi-task, set priorities, and meet patient commitments/deadlines
• Proficiency with automated equipment and systems standard to the optometry industry

Benefits

• Growth and development through role-specific training
• Opportunity to earn bonuses and commissions (role specific)
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
• Vision coverage and associate discounts on our products
• 401(k) with competitive company match
• PTO and paid holidays from day one

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.

IND-LDO